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History

Feb 2025-May 2025
May
12
Mon
Increased errors in Checkout and Order Management
9:24 PM

This incident has been resolved. We will provide further information in a public incident report.

Summary

On May 12, 2025, from 19:42 to 20:05 UTC, a subset of accounts experienced an increase in HTTP status 500 errors in Checkout API and Order Management API. As a result, some shoppers experienced issues with order placement and some merchants experienced issues with order management.

Additionally, some accounts reported errors in Intelligent Search after the incident was considered mitigated. We are still investigating the potential correlation between this symptom and the contributing factors to this incident.

Our global sales flow was affected for 23 minutes during this incident, although only a subset of accounts were impacted.

We apologize for any inconvenience this may have caused.

09
Fri
CMS image upload not working properly
2:59 PM

This incident has been resolved. We will not provide further information in a public incident report.

Summary

On May 08, 2025, from 15:15 UTC to May 09, 14:40 UTC, Affected Accounts experienced errors when uploading new banners and showing them on the storefront during this timeline.

Our global sales flow was unaffected during this incident.

We apologize for any inconvenience this may have caused.

April
No incidents reported
March
No incidents reported
February
No incidents reported
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