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History

Jun 2026-Sep 2026
September
10
Thu
VTEX Ads outage
2:45 PM

This incident has been resolved. We will not provide further information in a public incident report.

Summary

On September 10th, 2026, from 13:00 UTC to 14:30 UTC, affected accounts experienced errors when performing operations in the campaign admin panel and accessing performance analytics.

The incident has been mitigated, and the platform is currently operational. However, customers may still experience some residual latency or occasional timeouts until the end of the day as the platform completes its recovery.

Our sales flow was not affected during this incident.

We apologize for any inconvenience this may have caused.

01
Tue
Scheduled Maintenance – Payment Gateway
7:30 AM

Maintenance has completed

August
17
Mon
Increase in Master Data errors.
11:28 PM

This incident has been resolved. 

Summary

On Aug 17, 2026, from 22:38 to 23:04 UTC, systems and integrations that have Master Data as a dependency experienced a higher than usual error rate.

During this incident, our global sales flow was partially affected, such as in pickup points scenarios.

We apologize for any inconvenience this may have caused.

11
Tue
Pricing database maintenance
1:30 AM

Maintenance has completed

07
Fri
Scheduled Maintenance – Catalog
1:30 AM

Maintenance has completed

July
No incidents reported
June
No incidents reported
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