History
This incident has been resolved. We will provide further information in a public incident report.
Summary
On Oct 27, 2026, accounts that changed prices experienced price updates not being reflected on the storefront.
This incident was triggered by an internal service update. We mitigated its impact by implementing a fix for the Pricing module and correcting all affected price changes. Our sales flow was not affected during this incident.
We apologize for any inconvenience this may have caused.
Maintenance has completed
Maintenance has completed
On October 21, 2026, from 00:03 to 00:34 UTC, systems and integrations that have Master Data as a dependency experienced a higher than usual error rate.
During this incident, our global sales flow was partially affected.
We apologize for any inconvenience this may have caused.
This incident has been resolved.
Summary
On Oct 20, 2026, some storefronts on VTEX IO experienced elevated errors and page-load failures, and some shoppers experienced errors navigating.
Our sales flow was minimal and indirect affected during this incident, impacting some accounts.
We apologize for any inconvenience this may have caused.
This incident has been resolved. We will not provide further information in a public incident report.
Summary
On Sep 25, 2026, from 14:19 to 15:25 UTC, a small number of accounts experienced rendering errors and ProxyTimeout errors when accessing the VTEX Admin through myvtex environments.
This incident was triggered by an internal service update. We mitigated its impact by reverting the update, restoring the previous stable behavior.
Our sales flow was unaffected during this incident.
We apologize for any inconvenience this may have caused.
Maintenance has completed