This incident has been resolved. We will not provide further information in a public incident report.

Summary

On Feb 02, 2026, from 19:15 to 19:33 UTC, affected accounts encountered errors when attempting to place orders.

The incident was caused by a degradation in one of our internal infrastructure components. The platform stabilized shortly after, and no further impact was observed.

Our sales flow was affected during this incident, impacting most accounts for 19 minutes.

We apologize for any inconvenience this may have caused.