Scheduled for 10/14/2025 at 07:30 - 08:00 UTC

We will be working on improvements to our Payments Gateway Database. 

As we upgrade our infrastructure, no negative effects are expected, but stores may experience brief periods (around 5 minutes) of downtime during the checkout process.

We thank you in advance for your understanding as we update our platform to better serve you, our valued customers and partners.

Scheduled for 10/29/2025 at 01:00 - 03:00 UTC

We will be working on improvements to our platform that require controlled interruptions to our RNB (Rates and Benefits) module.

As we update our RNB module, all stores will no longer be able to create or modify promotions, either through the admin UI or from  API.

This is the last stage of this maintenance, necessary to increase resilience and enhance security. We thank you in advance for your understanding as we update our platform to better serve you, our valued customers and partners.

Scheduled for 10/15/2025 at 01:00 - 03:00 UTC

We will be working on improvements to our platform that require controlled interruptions to our RNB (Rates and Benefits) module.

As we update our RNB module, all stores will no longer be able to create or modify promotions, either through the admin UI or from  API.

This is the first stage of this maintenance, necessary to increase resilience and enhance security. We thank you in advance for your understanding as we update our platform to better serve you, our valued customers and partners.

This incident has been resolved. We will not provide further information in a public incident report.

Summary

On Oct 8, 2025, from 14:20 UTC to 16:50 UTC, all accounts experienced difficulties in viewing orders by the admin UI.

The issue was caused by an incorrect internal configuration. We mitigated its impact by rolling back the implemented configuration.

Our sales flow was unaffected during this incident.

We apologize for any inconvenience this may have caused.

This incident has been resolved.

Summary

On Oct 5, 2025, from 12:45 UTC to 12:55 UTC, some shoppers experienced issues placing orders. During this time, checkout was slower than usual, and some requests failed.

This incident was triggered by an unexpected issue with one of our services. We mitigated its impact by increasing system resources to restore normal operation.

We apologize for any inconvenience this may have caused.

Timeline

At 12:45 UTC, our incident team was notified of the issue.

At 12:48 UTC, we identified a reduction in system capacity that was impacting order processing, and additional system resources were added.
At 12:55 UTC, order processing returned to normal.

At 13:00 UTC, the incident was fully mitigated and all services were confirmed stable.

Maintenance has completed

This incident has been resolved.

Summary

Between 11:54 UTC and 12:53 UTC, merchants and back-office users may have encountered 404 errors when attempting to view the admin.

Our engineering team identified the root cause, and services returned to normal. We have monitored the system and confirmed that all affected features are now functioning as expected.

We apologize for any inconvenience this may have caused, especially with the upcoming billing cycle. If you continue to experience issues, don't hesitate to get in touch with support.