This incident has been resolved.

Summary

Checkout services were fully normalized at 16:34 UTC and PDP store navigation (Legacy Portal) services were fully normalized at 16:43 UTC.

This incident has been resolved.

Summary

On May 09, 2026, from 06:24 to 07:16 UTC, some merchants experienced issues in order management, particularly in advancing the orders workflow in Processing and Payment Pending status.

We apologize for any inconvenience this may have caused.

This incident has been resolved.

Summary

On Apr 14, 2026, from 20:40 to 22:30 UTC, some accounts experienced login instability that impacted access to the platform.

This incident was triggered by a recent platform improvement that led to unexpected instability. We mitigated its impact by implementing corrective measures to restore stability.

Our sales flow was unaffected during this incident.

We apologize for any inconvenience this may have caused.

Maintenance has completed

This incident has been resolved. We will provide further information in a public incident report.

Summary

On Mar 20, 2026, from 19:38 to Mar 21, 2026, 04:19 UTC, affected stores experienced intermittent instability impacting storefront availability and product search.

During this period, some users encountered degraded performance, including increased latency, intermittent errors, page loading failures, and occasional difficulty accessing specific storefront pages.

The incident was caused by cache-related issues that led to broader platform instability. Mitigation actions were applied to stabilize the environment, followed by continuous monitoring to ensure full recovery.

The sales flow was partially and intermittently impacted for a limited number of accounts over a period of approximately 8 hours and 41 minutes.

We apologize for any inconvenience this may have caused.

This incident has been resolved.

Summary
In this incident, affected accounts experienced issues seeing FastStore deployments.

During this incident period, most deployments failed, meaning it was not possible to make changes to published storefronts.

Our sales flow was unaffected during this incident, but storefront updates for a few accounts using FastStore WebOps was impacted in this period.

We apologize for any inconvenience this may have caused.

On February 20, 2026, from 18:33 to 19:22 UTC, affected accounts experienced an issue where search was not returning products.

The incident was triggered by a configuration issue in Intelligent Search. We mitigated the impact by restoring the system configuration.

The sales flow was partially affected during this period, impacting some accounts for approximately 49 minutes.

We apologize for any inconvenience this may have caused.

This incident has been resolved.

On February 11, 2026, from 14:14 to 14:55 UTC, affected accounts experienced an issue where search was not returning products.

The incident was triggered by a configuration issue in Intelligent Search. We mitigated the impact by restoring the system configuration.

The sales flow was partially affected during this period, impacting some accounts for approximately 41 minutes.

We apologize for any inconvenience this may have caused.