Scheduled for Oct 13, 2026 at 01:00 UTC - 03:00 UTC

We will work on improvements to our platform that require controlled interruptions in Marketplace Connectors.

As we upgrade our Seller Register database, some stores may experience brief periods (less than 5 minutes) where seller details, leads and sales channel mapping cannot be updated.

This is required to increase system reliability during periods of peak traffic and sales. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners.

This incident has been resolved. We will not provide further information in a public incident report.

Summary

On Sep 25, 2026, from 14:19 to 15:25 UTC, a small number of accounts experienced rendering errors and ProxyTimeout errors when accessing the VTEX Admin through myvtex environments.

This incident was triggered by an internal service update. We mitigated its impact by reverting the update, restoring the previous stable behavior.

Our sales flow was unaffected during this incident.

We apologize for any inconvenience this may have caused.

Maintenance has completed

This incident has been resolved. We will not provide further information in a public incident report.

Summary

On September 10th, 2026, from 13:00 UTC to 14:30 UTC, affected accounts experienced errors when performing operations in the campaign admin panel and accessing performance analytics.

The incident has been mitigated, and the platform is currently operational. However, customers may still experience some residual latency or occasional timeouts until the end of the day as the platform completes its recovery.

Our sales flow was not affected during this incident.

We apologize for any inconvenience this may have caused.

Maintenance has completed

This incident has been resolved. 

Summary

On Aug 17, 2026, from 22:38 to 23:04 UTC, systems and integrations that have Master Data as a dependency experienced a higher than usual error rate.

During this incident, our global sales flow was partially affected, such as in pickup points scenarios.

We apologize for any inconvenience this may have caused.

Maintenance has completed

Maintenance has completed