This incident has been resolved. We will provide further information in a public incident report.

Summary

On Mar 20, 2026, from 19:38 to Mar 21, 2026, 04:19 UTC, affected stores experienced intermittent instability impacting storefront availability and product search.

During this period, some users encountered degraded performance, including increased latency, intermittent errors, page loading failures, and occasional difficulty accessing specific storefront pages.

The incident was caused by cache-related issues that led to broader platform instability. Mitigation actions were applied to stabilize the environment, followed by continuous monitoring to ensure full recovery.

The sales flow was partially and intermittently impacted for a limited number of accounts over a period of approximately 8 hours and 41 minutes.

We apologize for any inconvenience this may have caused.

This incident has been resolved.

Summary
In this incident, affected accounts experienced issues seeing FastStore deployments.

During this incident period, most deployments failed, meaning it was not possible to make changes to published storefronts.

Our sales flow was unaffected during this incident, but storefront updates for a few accounts using FastStore WebOps was impacted in this period.

We apologize for any inconvenience this may have caused.

On February 20, 2026, from 18:33 to 19:22 UTC, affected accounts experienced an issue where search was not returning products.

The incident was triggered by a configuration issue in Intelligent Search. We mitigated the impact by restoring the system configuration.

The sales flow was partially affected during this period, impacting some accounts for approximately 49 minutes.

We apologize for any inconvenience this may have caused.

This incident has been resolved.

On February 11, 2026, from 14:14 to 14:55 UTC, affected accounts experienced an issue where search was not returning products.

The incident was triggered by a configuration issue in Intelligent Search. We mitigated the impact by restoring the system configuration.

The sales flow was partially affected during this period, impacting some accounts for approximately 41 minutes.

We apologize for any inconvenience this may have caused.

This incident has been resolved. We will not provide further information in a public incident report.

Summary

On Feb 02, 2026, from 19:15 to 19:33 UTC, affected accounts encountered errors when attempting to place orders.

The incident was caused by a degradation in one of our internal infrastructure components. The platform stabilized shortly after, and no further impact was observed.

Our sales flow was affected during this incident, impacting most accounts for 19 minutes.

We apologize for any inconvenience this may have caused.

This incident has been resolved. We will provide further information in a public incident report.

Summary

On Jan 29, 2026, from 19:55 to 20:21 UTC a subset of customers experienced checkout errors.

This incident was caused by an internal deployment issue that temporarily affected checkout service behavior. The situation was mitigated through manual intervention, restoring normal service levels.

Our sales flow was partially affected during this incident, impacting a subset of customers for 26 minutes.

We apologize for any inconvenience this may have caused.

This incident has been resolved. We will provide further information in a public incident report.

This incident has been resolved. We will provide further information in a public incident report