VTEX Status

All Systems Operational

Checkout Operational

WebStore Operational

Administrative Environment Operational

Internal Modules Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance Scheduled Apr 14, 00:00-02:00 -03

We will work in some improvements on our platform that may require moments of downtime during the period.
Posted on Apr 9, 16:15 GMT-03:00

Past Incidents

Apr 11, 2021

No incidents reported today.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

Elevated Errors to finish orders

Resolved - Between 01:17 PM and 01:36 PM UTC-3 (BRT), we experienced elevated error rates in our platform . We are working to avoid this issue in the future. The service is now operating normally.
Apr 6, 15:03 GMT-03:00

Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Apr 6, 13:42 GMT-03:00

Investigating - We are investigating increased error rates in our platform to finish orders.
Apr 6, 13:35 GMT-03:00

Maintenance Scheduled

Completed - The scheduled maintenance has been completed.
Apr 6, 02:00 GMT-03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 01:01 GMT-03:00

Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Mar 31, 12:59 GMT-03:00

Apr 5, 2021

No incidents reported.

Apr 4, 2021

Increased delays on transactions

Resolved - From 20h30 to 22h00 UTC, a portion of customers could not complete checkout because of increased delays on payment authorizations. After that period some clients could still see incomplete orders due to the extended delays. At 1h:50 UTC all events were consumed and payments service was fully reestablished.
Detailed reports:
- https://io.vtex.com.br/incident-report/2021-04-04-Incident+04+Apr.+2021_+Degraded+sales+due+to+Payments+Gateway+outage.pdf
- https://io.vtex.com.br/incident-report/2021-04-04_Incident_04_Apr_2021_Checkout_error_and_orders_duplicated.pdf
Apr 4, 23:13 GMT-03:00

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 4, 19:29 GMT-03:00

Identified - The issue has been identified and a fix is being implemented.
Apr 4, 19:10 GMT-03:00

Investigating - We are investigating increased delays on payments authorization. Some users may not complete checkout.
Apr 4, 18:19 GMT-03:00

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

Cloud provider outage

Resolved - From 21h22 to 22h17 UTC, customers that tried browsing stores that use Intelligent Search would see no results on product list pages.

Read our incident report here: https://io.vtex.com.br/incident-report/2021-04-01-Incident_1_Apr._2021_Intelligent_Search_cloud_provider_outage.pdf
Apr 1, 22:16 GMT-03:00

Monitoring - We applied some mitigation strategies to reestablish the service and we can also confirm that the cloud provider is showing services recover. We're continue monitoring both the results.
Apr 1, 20:21 GMT-03:00

Identified - Due to a network infrastructure issue with one of our cloud providers, we are suffering instability on searches that uses Intelligent Search. We’re in touch with cloud providers and taking actions to reestablish normal service.
Apr 1, 18:50 GMT-03:00

Maintenance Scheduled

Completed - The scheduled maintenance has been completed.
Apr 1, 01:01 GMT-03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 00:01 GMT-03:00

Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Mar 29, 12:51 GMT-03:00

Mar 31, 2021

No incidents reported.

Mar 30, 2021

No incidents reported.

Mar 29, 2021

No incidents reported.

Mar 28, 2021

No incidents reported.