VTEX Status

All Systems Operational

Checkout Operational

WebStore Operational

Administrative Environment Operational

Internal Modules Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 28, 2022

No incidents reported today.

Jan 27, 2022

Elevated Errors Catalog Service

Resolved - This incident has been resolved.

https://io.vtex.com.br/incident-report/2022-01-27-Incident_Catalog_Api_Partial_Outage.pdf
Jan 27, 09:22 GMT-03:00

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 27, 09:07 GMT-03:00

Identified - The issue has been identified and a fix is being implemented.
Jan 27, 08:47 GMT-03:00

Investigating - We are investigating increased error rates in our platform.
Jan 27, 08:31 GMT-03:00

Jan 26, 2022

Maintenance Scheduled

Completed - The scheduled maintenance has been completed.
Jan 26, 02:00 GMT-03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 01:00 GMT-03:00

Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Jan 21, 17:59 GMT-03:00

Jan 25, 2022

Maintenance Scheduled

Completed - The scheduled maintenance has been completed.
Jan 25, 03:00 GMT-03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 01:01 GMT-03:00

Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Jan 21, 17:59 GMT-03:00

Jan 24, 2022

No incidents reported.

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

Elevated Errors on OMS

Resolved - This incident has been resolved.
You can read more details about the incident here: https://io.vtex.com.br/incident-report/2022_01_21+-+Incident+Jan.+21%2C+2022_+Elevated+Errors+on+OMS.pdf
Jan 21, 13:29 GMT-03:00

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 21, 12:11 GMT-03:00

Identified - We have identified a performance degradation on the orders listing for a small portion of stores. We are working to resolve this issue.
Jan 21, 11:03 GMT-03:00

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.