VTEX Status

All Systems Operational

Checkout Operational

WebStore Operational

Administrative Environment Operational

Internal Modules Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 18, 2021

No incidents reported today.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

Extented Delays in Product indexing process

Resolved - Between 11:09 AM and 06:33 PM UTC-3 (BRT), we experienced delays in our product indexing process. The service is now operating normally and we are working to avoid this issue in the future.
Sep 15, 18:49 GMT-03:00

Update - We are continuing to work towards full resolution of this issue. We continue to work on recovery.
Sep 15, 15:44 GMT-03:00

Identified - We have identified the root cause of the extended delays in indexing products process. We are working to resolve this issue.
Sep 15, 12:41 GMT-03:00

Sep 14, 2021

No incidents reported.

Sep 13, 2021

Elevated Errors rates to send transactional emails

Resolved - Between 04:57 PM and 10:07 PM UTC-3 (BRT), we experienced elevated error rates in our message center module. It prevented mail sending by our platform. The service is now operating normally.
We are working to avoid this issue in the future.
More details: https://io.vtex.com.br/incident-report/Incident_Sep_13_2021_%20Error_sending_emails.pdf
Sep 13, 22:35 GMT-03:00

Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Sep 13, 22:18 GMT-03:00

Identified - We have identified the root cause of the increased error rates. We are working to resolve this issue.
Sep 13, 21:58 GMT-03:00

Investigating - We are investigating increased error rates in our message center module.
Sep 13, 21:52 GMT-03:00

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.