All Systems Operational
Uptime over the past 90 days. View historical uptime.
Checkout   Operational
90 days ago
99.87 % uptime
Today
WebStore   Operational
90 days ago
99.95 % uptime
Today
Catalog APIs   Operational
Payment System   Operational
Administrative Environment   Operational
Internal Modules   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Scheduled May 21, 01:00-03:00 -03
We will work in some improvements on our platform that requires moments of downtime during the period.
Posted on May 18, 16:12 GMT-03:00
Past Incidents
May 20, 2018

No incidents reported today.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018
Maintenance Scheduled
Completed - The scheduled maintenance has been completed.
May 16, 04:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 01:30 GMT-03:00
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
May 15, 00:54 GMT-03:00
May 15, 2018

No incidents reported.

May 14, 2018
Elevated erros with administrative environment (myvtex)
Resolved - This incident has been resolved.
May 14, 15:55 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 15:15 GMT-03:00
Identified - The issue has been identified and a fix is being implemented.
May 14, 15:15 GMT-03:00
Investigating - We are currently investigating this issue.
May 14, 15:08 GMT-03:00
May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018
Problems with e-mail sender
Resolved - This incident has been resolved.
May 11, 10:45 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 10:38 GMT-03:00
Identified - The issue has been identified and a fix is being implemented.
May 11, 10:31 GMT-03:00
Investigating - We are investigating increased error rates e-mail services.
May 11, 09:25 GMT-03:00
May 10, 2018

No incidents reported.

May 9, 2018
Elevated Errors with administrative environment
Resolved - This incident has been resolved.
May 9, 14:22 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 14:05 GMT-03:00
Investigating - We are investigating increased error rates in our administrative environment.
May 9, 13:39 GMT-03:00
May 8, 2018
Elevated Errors
Resolved - Between 18:22 PM and 18:50 PM UTC-3 (Brasilia), we experienced elevated error rates in our platform. We will work to avoid this issues in the future. The service is now operating normally.
May 8, 19:09 GMT-03:00
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
May 8, 18:53 GMT-03:00
Update - We are now recovering from the increased error rates. We continue to work towards full recovery.
May 8, 18:51 GMT-03:00
Identified - We have identified the root cause of the increased error rates. We are working to resolve this issue.
May 8, 18:38 GMT-03:00
Update - We are investigating increased error rates in our platform.
May 8, 18:22 GMT-03:00
Investigating - We are investigating increased error rates in our platform.
May 8, 18:22 GMT-03:00
Extented Delays with administrative environment
Resolved - This incident has been resolved.
May 8, 17:41 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 17:21 GMT-03:00
Identified - The issue has been identified and a fix is being implemented.
May 8, 17:11 GMT-03:00
Investigating - We are investigating extended delays to use some resources of our platform.
May 8, 16:59 GMT-03:00
Support ticket system with problems
Resolved - This incident has been resolved.
May 8, 11:10 GMT-03:00
Identified - We have identified the root cause of the problem. We are working to resolve this issue.
May 8, 09:59 GMT-03:00
Investigating - We are investigating problems to use our support ticket system.
May 8, 09:20 GMT-03:00
May 7, 2018

No incidents reported.

May 6, 2018

No incidents reported.

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