VTEX Status

All Systems Operational

Checkout Operational

WebStore Operational

Administrative Environment Operational

Internal Modules Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance Scheduled Oct 20, 00:00-04:00 -03

We will work in some improvements on our platform that may require moments of downtime during the period.
Posted on Oct 15, 18:14 GMT-03:00

Past Incidents

Oct 16, 2021

No incidents reported today.

Oct 15, 2021

Maintenance Scheduled

Completed - The scheduled maintenance has been completed.
Oct 15, 04:01 GMT-03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 00:00 GMT-03:00

Scheduled - We will work in some improvements on our platform that may require moments of downtime during the period.
Oct 11, 13:25 GMT-03:00

Oct 14, 2021

Elevated Errors in payments process

Resolved - Between 06:10 PM and 07:34 PM UTC-3 (BRT), we experienced elevated error rates in our platform. The service is now operating normally. We are working to avoid this issue in the future and will add more informations about it soon.
Oct 14, 20:08 GMT-03:00

Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Oct 14, 19:46 GMT-03:00

Identified - We are now recovering from the increased error rates. We continue to work towards full recovery.
Oct 14, 19:46 GMT-03:00

Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Oct 14, 19:44 GMT-03:00

Identified - We have identified the root cause of the increased error rates. We are working to resolve this issue.
Oct 14, 19:43 GMT-03:00

Investigating - We are investigating increased error rates in our platform it has been affecting the payments process.
Oct 14, 19:43 GMT-03:00

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

Admin unavailable

Resolved - From 13h58 to 16h53 UTC, stores' admins were unavailable.
Oct 10, 14:26 GMT-03:00

Oct 9, 2021

Elevated error rate

Resolved - This incident has been resolved. For more information, read the incident report here: https://io.vtex.com.br/incident-report/2021-10-09-Incident_Oct._09_2021_Decreased_orders.pdf
Oct 9, 14:25 GMT-03:00

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 12:38 GMT-03:00

Identified - The issue has been identified and a fix is being implemented.
Oct 9, 12:18 GMT-03:00

Investigating - We are currently investigating this issue.
Oct 9, 12:09 GMT-03:00

Oct 8, 2021

Maintenance Scheduled

Completed - The scheduled maintenance has been completed.
Oct 8, 04:00 GMT-03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:01 GMT-03:00

Scheduled - We will work in some improvements on our platform that may require moments of downtime during the period.
Oct 4, 16:48 GMT-03:00

Oct 7, 2021

No incidents reported.

Oct 6, 2021

No incidents reported.

Oct 5, 2021

Degraded experience

Resolved - This incident has been resolved.
Oct 5, 19:24 GMT-03:00

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 5, 19:03 GMT-03:00

Investigating - We are currently investigating this issue.
Oct 5, 18:50 GMT-03:00

Slow OMS

Resolved - During this time, some queries and pages related to OMS were slow or received timeouts. This did not affect sales. The service is now fully reestablished.
Oct 5, 15:30 GMT-03:00

Oct 4, 2021

No incidents reported.

Oct 3, 2021

No incidents reported.

Oct 2, 2021

Emergency Database Maintenance

Resolved - We successfully concluded the database maintenance. All catalog features are now fully operational again.
Oct 2, 14:35 GMT-03:00

Identified - We are currently working on some improvements on one of our catalog database servers. Some stores won't be able to perform some catalog related operations on admin during this procedure. We expect the maintenance to be concluded in 2 hours.
Oct 2, 12:54 GMT-03:00