VTEX Status

All Systems Operational

Checkout Operational

WebStore Operational

Administrative Environment Operational

Internal Modules Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance Scheduled Jul 26, 01:00-02:00 -03

We will work in some improvements on our platform that requires moments of downtime during the period.
Posted on Jul 23, 20:01 GMT-03:00

Maintenance Scheduled Jul 27, 01:00-02:00 -03

We will work in some improvements on our platform that requires moments of downtime during the period.
Posted on Jul 23, 20:01 GMT-03:00

Past Incidents

Jul 24, 2021

No incidents reported today.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

DNS resolution errors on some locations

Resolved - Between 01:26 PM and 01:50 PM UTC-3 (BRT), we experienced partially failures in DNS resolution for regions near southern of Brazil. The service is now operating normally.
For more information:
https://io.vtex.com.br/incident-report/2021-07-20-DNS-resolution-errors-on-some-locations.pdf
Jul 20, 15:52 GMT-03:00

Monitoring - We can confirm an improvement in the elevated error rates to resolve domain names in our platform. We are monitoring the result of our actions.
Jul 20, 13:57 GMT-03:00

Investigating - We are investigating increased error rates in edge layer of our platform for some providers in Brazil and Argentina.
Jul 20, 13:48 GMT-03:00

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021

No incidents reported.

Jul 14, 2021

No incidents reported.

Jul 13, 2021

Increased errors in search pages

Resolved - This incident has been resolved.
For more information:
https://io.vtex.com.br/incident-report/2021-07-20-Incident_13_Jul._2021_Search_Database_Partial_Outage.pdf
Jul 13, 02:57 GMT-03:00

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 02:52 GMT-03:00

Investigating - Some stores are experiencing increased latencies and timeouts in search and product pages. We are investigating the issue.
Jul 13, 01:07 GMT-03:00

Jul 12, 2021

Partial Checkout outage

Resolved - From 12h16 to 12h29 UTC, some end customers were not able to buy on VTEX stores.

You can read the whole incident here: https://io.vtex.com.br/incident-report/2021-07-12-Incident_21_Jul._2021_Partial_Checkout_Outage.pdf
Jul 12, 14:00 GMT-03:00

Jul 11, 2021

No incidents reported.

Jul 10, 2021

No incidents reported.