We experienced a major outage on our orders workflow that caused a disruption between 7:35 PM and 8:42 PM UTC-2 (BRST).
We solved the problem that prevent orders creation. We are now experiencing problems to index and show orders on our Order Management System.
The sales are not being affected.
We are still working to restore the orders indexing process.
Jan 8, 22:01 GMT-02:00
Jan 8, 21:57 GMT-02:00
We still working to fully restore our Order Management services.
Jan 8, 21:23 GMT-02:00
We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Jan 8, 20:47 GMT-02:00
We have identified the root cause of the increased error rates. We are working to resolve this issue.
Jan 8, 19:44 GMT-02:00
We are investigating increased error rates in our platform.
Jan 8, 19:35 GMT-02:00