VTEX Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Checkout Operational

90 days ago

99.9 % uptime

Today

WebStore Operational

Administrative Environment Operational

Internal Modules Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 21, 2019

No incidents reported today.

Jan 20, 2019

No incidents reported.

Jan 19, 2019

No incidents reported.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

Elevated Errors

Resolved - Between 3:37 PM and 3:49 AM/PM UTC-2 (BRST), we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.
Jan 17, 16:01 GMT-02:00

Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Jan 17, 15:52 GMT-02:00

Investigating - We are investigating increased error rates in our platform.
Jan 17, 15:37 GMT-02:00

Jan 16, 2019

Extended delays with WebStore service

Resolved - Between 9:16 AM and 9:40 AM UTC-2 (BRST), we experienced increased error rates in our WebStore service, responsible for rendering your store's pages.

Our cache layer was automatically activated, and errors may have occurred for just a small percentage of pages. The only possibly affected pages were the ones in which the cache is not applicable or those that still have no cached data.

The identified errors don't affect the checkout pages nor the order flow.

We are working to avoid this issue in the future. The service is now operating normally.
Jan 16, 11:10 GMT-02:00

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

Orders management services outage

Resolved - The status processing is up to date for all orders. This incident has been resolved.
Jan 9, 01:05 GMT-02:00

Update - Our order management system is back online. All orders are indexed but we are still processing the most recent status changes. We expect to finish status processing during the next hour.
Jan 8, 23:46 GMT-02:00

Update - We have launched a fix and the services are in recovering process. We continue to work towards full recovery.
Jan 8, 23:02 GMT-02:00

Identified - We are experiencing problems to index and show orders on our Order Management system.

We are still working to fully restore these services.

The sales are not being affected.
Jan 8, 20:40 GMT-02:00

Jan 8, 2019

Elevated Errors

Resolved - We experienced a major outage on our orders workflow that caused a disruption between 7:35 PM and 8:42 PM UTC-2 (BRST).

We solved the problem that prevent orders creation. We are now experiencing problems to index and show orders on our Order Management System.

The sales are not being affected.

We are still working to restore the orders indexing process.
Jan 8, 22:01 GMT-02:00

Update - -
Jan 8, 21:57 GMT-02:00

Identified - We still working to fully restore our Order Management services.
Jan 8, 21:23 GMT-02:00

Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Jan 8, 20:47 GMT-02:00

Identified - We have identified the root cause of the increased error rates. We are working to resolve this issue.
Jan 8, 19:44 GMT-02:00

Investigating - We are investigating increased error rates in our platform.
Jan 8, 19:35 GMT-02:00

Jan 7, 2019

No incidents reported.