All Systems Operational
Checkout Operational
WebStore Operational
Administrative Environment Operational
Internal Modules Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 6, 2020

No incidents reported today.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020
Resolved - Between 07:30 PM and 07:57 PM UTC-3, we experienced elevated error rates in our platform. This incident had a partial impact on sales, affecting mainly our Webstore module. The service is now operating normally, we have identified the cause of the issue, and our engineering team is testing measures to prevent it.
Apr 3, 20:12 GMT-03:00
Monitoring - We can confirm an improvement on the extended delays in our platform. We are monitoring the result of our actions.
Apr 3, 20:03 GMT-03:00
Identified - We have identified the root cause of the increased error rates. We are working to resolve this issue.
Apr 3, 19:57 GMT-03:00
Investigating - We are investigating increased error rates in our platform.
Apr 3, 19:54 GMT-03:00
Apr 2, 2020
Resolved - At 03:14 PM we lost one of our Search engine nodes used by our Logistics service and immediately started the recovery process which was finished at 03:33 PM with full recovery of our service.
But at 05:27 PM UTC-3 we lost another node of the same cluster. We started the recovery process again until 05:51 PM UTC-3 when the service was fully recovered.
During the recovery period we experienced elevated error rates in our platform. This incident had a partial impact on sales, affecting mainly our Logistics service which is part of the critical path of Checkout.
The service is now operating normally, we have identified the cause of the issue, and our engineering team is testing measures to prevent it.
Apr 2, 19:55 GMT-03:00
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Apr 2, 18:36 GMT-03:00
Update - We are now recovering from the increased error rates. We continue to work towards full recovery.
Apr 2, 18:34 GMT-03:00
Identified - Since 05:27 PM(UTC-3) we are experienced high error rates in our Logistics service, responsible for calculate freights
We already have identified the root cause and We are working to resolve this issue.
Apr 2, 18:22 GMT-03:00
Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.