All Systems Operational
Checkout Operational
WebStore Operational
Administrative Environment Operational
Internal Modules Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 4, 2022

No incidents reported today.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022
Resolved - This incident has been resolved.
Nov 30, 18:32 GMT-03:00
Monitoring - We applied changes to mitigate the issue and we are monitoring to confirm that the system was re-established
Nov 30, 16:34 GMT-03:00
Investigating - We are investigating prolonged delays while using the Promotions admin service.
Nov 30, 15:34 GMT-03:00
Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022
Resolved - The incident has been resolved.
Nov 21, 15:51 GMT-03:00
Monitoring - We applied changes to mitigate the issue and we are monitoring to confirm that the system was re-established.
Nov 21, 15:27 GMT-03:00
Investigating - We identified high latency on VTEX IO developer platform and are acting to mitigate it. This has no impact on sales flow or the Administrative Environment
Nov 21, 15:15 GMT-03:00
Nov 20, 2022
Resolved - As of now we are focused on cleanup operations
Nov 20, 21:15 GMT-03:00
Monitoring - Issue is mitigated so far, updating status
Nov 20, 20:19 GMT-03:00
Identified - We noticed an unexpected partial drop in sales for 11 minutes, from 19:27 to 19:38 BRT. We estimate that this affected 15~20% of global sales. We identified a temporary failure in one of our systems that already got mitigated
Nov 20, 20:11 GMT-03:00
Investigating - We noticed an anomaly in our internal systems that may or may not affect sales. We are pre-emptivelly opening a status and are investigating it further
Nov 20, 19:52 GMT-03:00