VTEX Status

All Systems Operational

Checkout Operational

WebStore Operational

Administrative Environment Operational

Internal Modules Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 16, 2021

No incidents reported today.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

Order processing delays

Resolved - From 1h23 to 2h04 UTC, some stores that tried to fetch orders using the OMS UI admin, the OMS List API, or the Feed/Hook system didn’t receive updated data for most of their recent orders. You can read the incident report here: https://io.vtex.com.br/incident-report/2021-06-09-Incident_09_Jun._2021_Order_processing_delays.pdf
Jun 8, 22:00 GMT-03:00

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

Elevated Errors

Resolved - Between 12:41 AM and 02:34 AM UTC-3 (BRT), we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.
For more details see the incident report:
https://io.vtex.com.br/incident-report/Incident+Jun+3%2C+2021_+Search+config+file+loading+error.pdf
Jun 3, 03:04 GMT-03:00

Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Jun 3, 02:50 GMT-03:00

Identified - We have identified the root cause of the increased error rates. We are working to resolve this issue.
Jun 3, 02:46 GMT-03:00

Investigating - We are investigating increased error rates in our platform.
Jun 3, 02:29 GMT-03:00

Jun 2, 2021

No incidents reported.