Get email notifications whenever VTEX creates, updates or resolves an incident.
Get text message notifications whenever VTEX creates or resolves an incident.
Get webhook notifications whenever VTEX creates an incident, updates an incident, resolves an incident or changes a component status.
Visit our support site.
All Systems Operational
Checkout
Operational
WebStore
Operational
Administrative Environment
Operational
Internal Modules
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 28, 2021
No incidents reported today.
Nov 27, 2021
No incidents reported.
Nov 26, 2021
No incidents reported.
Nov 25, 2021
No incidents reported.
Nov 24, 2021
No incidents reported.
Nov 23, 2021
No incidents reported.
Nov 22, 2021
No incidents reported.
Nov 21, 2021
No incidents reported.
Nov 20, 2021
Resolved -
This incident has been resolved. You can read the Incident Report here: https://io.vtex.com.br/incident-report/2021-11-20_Public_Incident_Report_Shipping_Unavailability_Triggered_Sales_Outage.pdf
Nov 20, 12:46 GMT-03:00
Nov 20, 12:46 GMT-03:00
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 20, 12:22 GMT-03:00
Nov 20, 12:22 GMT-03:00
Investigating -
We are currently investigating this issue.
Nov 20, 11:40 GMT-03:00
Nov 20, 11:40 GMT-03:00
Nov 19, 2021
Resolved -
This incident has been resolved.
For further informations you can read https://io.vtex.com.br/incident-report/2021-11-19_Catalog_Search_Engine_Partial_Outage.pdf
Nov 19, 20:29 GMT-03:00
For further informations you can read https://io.vtex.com.br/incident-report/2021-11-19_Catalog_Search_Engine_Partial_Outage.pdf
Nov 19, 20:29 GMT-03:00
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 19, 19:07 GMT-03:00
Nov 19, 19:07 GMT-03:00
Identified -
Indexation requests may take a while to be processed.
Nov 19, 18:43 GMT-03:00
Nov 19, 18:43 GMT-03:00
Resolved -
This incident has been resolved.
For further informations you can read https://io.vtex.com.br/incident-report/2021-11-19_Catalog_Search_Engine_Partial_Outage.pdf
Nov 19, 19:08 GMT-03:00
For further informations you can read https://io.vtex.com.br/incident-report/2021-11-19_Catalog_Search_Engine_Partial_Outage.pdf
Nov 19, 19:08 GMT-03:00
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 19, 18:18 GMT-03:00
Nov 19, 18:18 GMT-03:00
Investigating -
Some clients may be experiencing some delays or not able to find some products. We are investigating increased error rates in our platform.
Nov 19, 18:15 GMT-03:00
Nov 19, 18:15 GMT-03:00
Nov 18, 2021
Resolved -
Queues times are back to normal.
Nov 18, 15:39 GMT-03:00
Nov 18, 15:39 GMT-03:00
Identified -
Indexation requests may take 30 minutes or more to be processed. We are working on improving queue times.
Nov 18, 14:41 GMT-03:00
Nov 18, 14:41 GMT-03:00
Resolved -
This incident has been resolved.
Nov 18, 12:44 GMT-03:00
Nov 18, 12:44 GMT-03:00
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 18, 12:26 GMT-03:00
Nov 18, 12:26 GMT-03:00
Investigating -
Modules and integrations using MasterData APIs are experiencing elevated errors. We are investigating the situation.
Nov 18, 11:48 GMT-03:00
Nov 18, 11:48 GMT-03:00
Nov 17, 2021
Resolved -
This incident has been resolved. For more information: https://io.vtex.com.br/incident-report/Incident%20Nov.%2017,%202021_%20TLS%20errors%20on%20some%20websites.pdf
Nov 17, 15:37 GMT-03:00
Nov 17, 15:37 GMT-03:00
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 17, 15:27 GMT-03:00
Nov 17, 15:27 GMT-03:00
Identified -
The issue has been identified and the fix is being implemented.
Nov 17, 15:09 GMT-03:00
Nov 17, 15:09 GMT-03:00
Investigating -
We are experiencing intermittent errors in some regions.
Nov 17, 14:59 GMT-03:00
Nov 17, 14:59 GMT-03:00
Nov 16, 2021
No incidents reported.
Nov 15, 2021
No incidents reported.
Nov 14, 2021
No incidents reported.