Sep 28, 17:38 GMT-03:00
All systems nominal, we are fully recovered
Sep 27, 19:02 GMT-03:00
We are still working on fixing the admin's increased latency and error rates and restoring it to normal behaviour. All other systems are operating normally.
Sep 27, 18:26 GMT-03:00
We are still monitoring our admin environment's increased latency and restoring it to normal behavior. All other systems are back to normal.
Sep 27, 17:23 GMT-03:00
Our mitigation actions have restored the performance of the stores. We are monitoring the result of our actions and confirming that our administrative environment has returned to normal.
Sep 27, 16:56 GMT-03:00
Our mitigation actions have restored great part of the stores behavior, and we expect to be back to normal soon.
Sep 27, 16:32 GMT-03:00
We are continuing to work on restoring the behavior of the stores. We have seen some improvement in the webstore flow, but we aren't still up to normal levels.
Sep 27, 16:07 GMT-03:00
We are continuing to work on a fix for this issue.
Sep 27, 15:24 GMT-03:00
We can confirm that this partial outage is impacting sales, especially on VTEX IO stores, mostly due to customers being unable to navigate the store smoothly. We are working to restore our latency and normal behavior.
Sep 27, 14:46 GMT-03:00
We have confirmed that a part of some stores' sales have been affected. We are continuing to apply mitigation measures.
Sep 27, 14:31 GMT-03:00
We've identified degraded performance in VTEX IO clusters. The admin panel is the most affected. Symptoms include high latency when serving pages and increased number of timeouts.
We are applying mitigation measures in order to reestablish normal behavior.
Sep 27, 14:04 GMT-03:00