VTEX Status

All Systems Operational

Checkout Operational

WebStore Operational

Administrative Environment Operational

Internal Modules Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 4, 2020

No incidents reported today.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

Elevated Errors in some accounts

Resolved - Between 08:05 PM and 11:01 PM UTC-3 (BRT), we experienced partial outage on navigation of platform. It had affected some of our customers and had partial impact on webstore. We are working to avoid this issue in the future.
The service is now operating normally.
May 22, 23:30 GMT-03:00

Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
May 22, 22:36 GMT-03:00

Update - We are now recovering from the increased error rates. We continue to work towards full recovery.
May 22, 22:28 GMT-03:00

Update - We are continuing to work towards full resolution of this issue. We continue to work on recovery.
May 22, 22:19 GMT-03:00

Identified - We have identified the root cause of the increased error rates. We are working to resolve this issue.
May 22, 21:45 GMT-03:00

Investigating - We are investigating increased error rates in our platform. These erros are impacting partially some of our customers
May 22, 21:11 GMT-03:00

May 21, 2020

No incidents reported.