All Systems Operational
Checkout Operational
WebStore Operational
Administrative Environment Operational
Internal Modules Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 10, 2020

No incidents reported today.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020
Completed - The scheduled maintenance has been completed.
Aug 7, 03:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 01:00 GMT-03:00
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Aug 3, 15:28 GMT-03:00
Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020
Resolved - Between 04:34 PM and 04:55 PM UTC-3 (BRT), we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.
Aug 4, 17:24 GMT-03:00
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Aug 4, 17:20 GMT-03:00
Identified - We have identified the root cause of the increased error rates. We are working to resolve this issue.
Aug 4, 16:46 GMT-03:00
Investigating - We are investigating increased error rates in our platform.
Aug 4, 16:45 GMT-03:00
Aug 3, 2020
Resolved - Between 3:21 PM and 4:30 PM UTC-3 (BRT), we started to see a DNS resolving issue which impacted general internet access. We can confirm that the main affected region was Brazil although some other regions could also see some errors. We are continuously monitoring and can confirm that now the external DNS service which was presenting some outages is now operating normally.
Aug 3, 17:14 GMT-03:00
Monitoring - We are aware of a global internet issue due to problems with DNS resolving. VTEX platform is not presenting any signs of outage. Nevertheless, our team is closely monitoring the situation and will update this status when we have further details.
Aug 3, 16:14 GMT-03:00
Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020
Resolved - Between 05:25 AM and 07:56 AM UTC-3 (BRT), we experienced degraded performance in our platform. We are working to avoid this issue in the future. The service is now operating normally.
Jul 28, 09:06 GMT-03:00
Monitoring - We can confirm an improvement in the degraded performance in our platform. We are monitoring the result of our actions.
Jul 28, 08:01 GMT-03:00
Update - We are now recovering from the degraded performance. We continue to work towards full recovery.
Jul 28, 07:06 GMT-03:00
Update - We are continuing to work towards full resolution of this issue. We continue to work on recovery.
Jul 28, 06:50 GMT-03:00
Identified - We have identified the root cause of the degraded performance. We are working to resolve this issue.
Jul 28, 06:25 GMT-03:00
Investigating - We are investigating degraded performance in our platform.
Jul 28, 06:19 GMT-03:00
Jul 27, 2020

No incidents reported.