All of our services are operational again. We still have delays on the catalog and orders list services that are gradually normalizing. We are actively monitoring those services.
Nov 25, 19:10 GMT-03:00
We reestablished the operation of our orders list services. Due to the downtime, in the upcoming hours our systems will be processing all orders. Because of that, the service will still face delays — until it returns to its normal behavior.
Nov 25, 18:31 GMT-03:00
We are currently releasing new servers, unaffected by the original issue, to ensure the re-establishment of the order listing API and Admin, as well as our insights tool. As soon as the operation is normalized, we’ll post new updates.
Nov 25, 17:58 GMT-03:00
We are currently working on re-establishing the order listing page in our admin console and API. As soon as the operation is normalized, we’ll post another update here.
Nov 25, 16:42 GMT-03:00
We have reestablished the catalog indexing system. We are now processing all pending changes, which may cause additional delays until it's finished. In the upcoming hours, all product indexing will be working as usual. We are still working to reestablish the healthy of our order listing.
Nov 25, 16:03 GMT-03:00
We have identified that the same infrastructure issue impacts the indexing of new products and generates inconsistencies in the search filtering by price. There are no impacts on the price shown in the product details pages and other search results.
Nov 25, 15:39 GMT-03:00
We have identified infrastructure issues affecting the platform.
The issue is causing delays in our order listing and searching through our API and admin console. The integration APIs (feed and hook) are working normally. This issue does not impact sessions, sales, or order processing.
We are also experiencing issues with our Insights admin tool due to the same infrastructure problems.
We are currently working to resolve the issue.
Nov 25, 11:53 GMT-03:00