VTEX Status

All Systems Operational

Checkout Operational

WebStore Operational

Administrative Environment Operational

Internal Modules Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance Scheduled Aug 17, 03:30-05:30 GMT-03:00

We will work in some improvements on our platform that requires moments of downtime during the period.
Posted on Aug 9, 12:40 GMT-03:00

Past Incidents

Aug 10, 2022

No incidents reported today.

Aug 9, 2022

Elevated Errors in the availability service

Resolved - Between 07:15 PM and 08:25 PM UTC, we experienced intermittent periods of partially sales degraded. It were caused by a degradation in our Availability Service which is responsible by stock balancer management. The service's database increased the number of commands which degraded its performance and began enqueueing commands and increasing its latency.
We already provisioned more throughput to this database and we are working in measures to prevent this issue in the future.
The service is now operating normally.
Aug 9, 21:55 GMT-03:00

Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Aug 9, 17:41 GMT-03:00

Identified - We've identified elevated errors in our product availability service. We are taking measures in order to reestablish normal behavior.
Aug 9, 16:47 GMT-03:00

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

Partial degradation when listing orders

Resolved - Between 1:57 PM and 4:13 PM UTC, we experienced a partial degradation when listing orders for a portion of stores. This could cause errors and elevated latencies to list the orders for these stores. The sales flow was not affected by this. The service is now operating normally.

You can read further details here: https://io.vtex.com.br/incident-report/Incident+Ago.+01%2C+2022_+Increased+latency+and+errors+on+Order+Listing+Operations.pdf
Aug 1, 17:09 GMT-03:00

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 1, 13:18 GMT-03:00

Identified - We have identified that a portion of stores is being impacted when trying to list orders. The sales flow is not impacted and clients using the feed hook are not impacted as well.
Aug 1, 12:22 GMT-03:00

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.

Jul 27, 2022

No incidents reported.