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All Systems Operational
Checkout
Operational
WebStore
Operational
Administrative Environment
Operational
Internal Modules
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 26, 2021
No incidents reported today.
Jan 25, 2021
Resolved -
Between 07:18 PM and 07:23 PM UTC-3 (BRT), we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.
Jan 25, 19:37 GMT-03:00
Jan 25, 19:37 GMT-03:00
Jan 24, 2021
No incidents reported.
Jan 23, 2021
No incidents reported.
Jan 22, 2021
No incidents reported.
Jan 21, 2021
No incidents reported.
Jan 20, 2021
No incidents reported.
Jan 19, 2021
No incidents reported.
Jan 18, 2021
No incidents reported.
Jan 17, 2021
No incidents reported.
Jan 16, 2021
No incidents reported.
Jan 15, 2021
Resolved -
Between 12:10 PM and 13:15 PM UTC, we experienced elevated error rates in our platform. The service is now operating normally.
More details see the fully report https://io.vtex.com.br/incident-report/2021-01-15-Incident_15_Jan_2021_Increased_error_rates_checkout.pdf
Jan 15, 10:35 GMT-03:00
More details see the fully report https://io.vtex.com.br/incident-report/2021-01-15-Incident_15_Jan_2021_Increased_error_rates_checkout.pdf
Jan 15, 10:35 GMT-03:00
Monitoring -
We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Jan 15, 10:22 GMT-03:00
Jan 15, 10:22 GMT-03:00
Update -
We are continuing to investigate this issue.
Jan 15, 09:46 GMT-03:00
Jan 15, 09:46 GMT-03:00
Investigating -
We are investigating an increased error rates in our platform.
Jan 15, 09:31 GMT-03:00
Jan 15, 09:31 GMT-03:00
Jan 14, 2021
Resolved -
Between 17:34 UTC and 19:35 UTC, we experienced delays in our order indexing process which causes delays to see new orders and status changes in our Order Management System. We are still working to avoid this issue in the future. The service is now operating normally.
Jan 14, 19:11 GMT-03:00
Jan 14, 19:11 GMT-03:00
Monitoring -
We can confirm an improvement on the extended delays in our order indexing process. We are monitoring the result of our actions.
Jan 14, 16:37 GMT-03:00
Jan 14, 16:37 GMT-03:00
Update -
We are now recovering from extended delays when using orders management administrative environment. We continue to work towards full recovery.
Jan 14, 15:42 GMT-03:00
Jan 14, 15:42 GMT-03:00
Identified -
We have identified extended delays in our order indexing process. You may notice delays to see recently orders. There is no impact to checkout. We are working to resolve this issue.
Jan 14, 15:31 GMT-03:00
Jan 14, 15:31 GMT-03:00
Jan 13, 2021
Resolved -
Between 13h45 UTC and 16h30 UTC, we experienced extended delays to update order statuses in our Order Management environment. The service is now operating normally.
More details see the fully report https://io.vtex.com.br/incident-report/2021-01-13-Incident_13_Jan_2021_Delayed_order_status_updates.pdf
Jan 13, 13:59 GMT-03:00
More details see the fully report https://io.vtex.com.br/incident-report/2021-01-13-Incident_13_Jan_2021_Delayed_order_status_updates.pdf
Jan 13, 13:59 GMT-03:00
Monitoring -
We can confirm an improvement on the extended delays in order management status updates. We are monitoring the result of our actions.
Jan 13, 13:44 GMT-03:00
Jan 13, 13:44 GMT-03:00
Identified -
We are now recovering from extended delays in our order status updates. We continue to work towards full recovery.
Jan 13, 13:12 GMT-03:00
Jan 13, 13:12 GMT-03:00
Update -
We are continuing to investigate this issue and working to fix. Was identified that the issue are affecting almost all connectors, not only test or promissories.
Jan 13, 12:40 GMT-03:00
Jan 13, 12:40 GMT-03:00
Update -
We identified that the issue with order status is only affecting promissories and test connectors. We are working in a fix to be implemented.
Jan 13, 12:31 GMT-03:00
Jan 13, 12:31 GMT-03:00
Update -
We are continuing to investigate this issue.
Jan 13, 12:22 GMT-03:00
Jan 13, 12:22 GMT-03:00
Investigating -
We have identified a delay in updating the order status in the order workflow. As soon as the operation is normalized, we’ll post new updates.
Jan 13, 12:16 GMT-03:00
Jan 13, 12:16 GMT-03:00
Jan 12, 2021
No incidents reported.