VTEX Status

All Systems Operational

Checkout Operational

WebStore Operational

Administrative Environment Operational

Internal Modules Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance Scheduled Aug 5, 02:30-03:30 -03

We will work in some improvements on our platform that requires moments of downtime during the period.
Posted on Aug 2, 14:11 GMT-03:00

Past Incidents

Aug 3, 2021

Maintenance Scheduled

Completed - The scheduled maintenance has been completed.
Aug 3, 04:00 GMT-03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 01:00 GMT-03:00

Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Jul 28, 14:01 GMT-03:00

Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

Extended Delays

Resolved - Between 09:46 AM and 11:48 AM UTC-3 (BRT), we experienced delays in orders indexing. We are working to avoid this issue in the future. The service is now operating normally.
For more information:
https://io.vtex.com.br/incident-report/2021-07-28-Incident_28_Jul_2021_Orders_Listing_Partial_Degradation.pdf
Jul 28, 11:56 GMT-03:00

Monitoring - We can confirm an improvement on the extended delays in our platform. We are monitoring the result of our actions.
Jul 28, 11:45 GMT-03:00

Identified - We are now recovering from extended delays in orders indexing. We continue to work towards full recovery.
Jul 28, 11:32 GMT-03:00

Investigating - We are investigating extended delays in orders indexing for some accounts.
Jul 28, 10:51 GMT-03:00

Jul 27, 2021

Product indexing delay

Resolved - This incident has been resolved.
For more information:
https://io.vtex.com.br/incident-report/2021-07-26-Incident_26_Jul_2021_Delay_on_Intelligent_Search_Indexing_Process.pdf
Jul 27, 17:19 GMT-03:00

Identified - We are now recovering from extended delays in products indexing using Intelligent Search since July 26th at 23h30 UTC. We continue to work towards full recovery.
Jul 27, 14:51 GMT-03:00

Maintenance Scheduled

Completed - The scheduled maintenance has been completed.
Jul 27, 02:00 GMT-03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 01:00 GMT-03:00

Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Jul 23, 20:01 GMT-03:00

Jul 26, 2021

Maintenance Scheduled

Completed - The scheduled maintenance has been completed.
Jul 26, 02:00 GMT-03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 01:00 GMT-03:00

Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Jul 23, 20:01 GMT-03:00

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

DNS resolution errors on some locations

Resolved - Between 01:26 PM and 01:50 PM UTC-3 (BRT), we experienced partially failures in DNS resolution for regions near southern of Brazil. The service is now operating normally.
For more information:
https://io.vtex.com.br/incident-report/2021-07-20-DNS-resolution-errors-on-some-locations.pdf
Jul 20, 15:52 GMT-03:00

Monitoring - We can confirm an improvement in the elevated error rates to resolve domain names in our platform. We are monitoring the result of our actions.
Jul 20, 13:57 GMT-03:00

Investigating - We are investigating increased error rates in edge layer of our platform for some providers in Brazil and Argentina.
Jul 20, 13:48 GMT-03:00