VTEX Status

All Systems Operational

Checkout Operational

WebStore Operational

Administrative Environment Operational

Internal Modules Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 25, 2022

No incidents reported today.

Jun 24, 2022

Elevated errors impacting sales

Resolved - This incident has been resolved. Sales are completely normal.
Jun 24, 18:45 GMT-03:00

Monitoring - Sales are back to normal. A fix has been implemented and we are monitoring the results.
Jun 24, 18:30 GMT-03:00

Identified - The issue has been identified and a fix is being implemented.
Jun 24, 18:29 GMT-03:00

Investigating - We are currently investigating this issue.
Jun 24, 18:23 GMT-03:00

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

Catalog partial outage

Resolved - Between Jun 17 12:19AM UTC and Jun 17 1:08AM UTC, some stores were unable to load products that weren't recently viewed by other customers. All stores are operating normally again.
Jun 16, 22:34 GMT-03:00

Update - We are continuing to monitor for any further issues.
Jun 16, 22:18 GMT-03:00

Monitoring - We have restored the capability of loading products in the front-end for affected stores. We're monitoring to confirm the results.
Jun 16, 22:18 GMT-03:00

Identified - Some stores are having problems loading products in their front-end. We have identified the problem and we're working on a fix.
Jun 16, 22:02 GMT-03:00

Jun 15, 2022

No incidents reported.

Jun 14, 2022

No incidents reported.

Jun 13, 2022

No incidents reported.

Jun 12, 2022

No incidents reported.

Jun 11, 2022

No incidents reported.