VTEX Status

All Systems Operational

Checkout Operational

WebStore Operational

Administrative Environment Operational

Internal Modules Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 10, 2021

No incidents reported today.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

Elevated errors on intelligent search service

Resolved - From 00h12 to 01h39 UTC, a subset of customers that tried to browse stores that use Intelligent Search would see no products on any category or search pages.
You can see more details here: https://io.vtex.com.br/incident-report/2021-04-30-Incident_30_Apr._2021_Elevated_Errors_on_Intelligent_Search.pdf
Apr 29, 23:47 GMT-03:00

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 29, 22:53 GMT-03:00

Identified - We have identified the root cause of the increased error rates. We are working to resolve this issue.
Apr 29, 22:40 GMT-03:00

Maintenance Scheduled

Completed - The scheduled maintenance has been completed.
Apr 29, 03:00 GMT-03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 01:00 GMT-03:00

Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Apr 26, 17:09 GMT-03:00

Apr 28, 2021

No incidents reported.

Apr 27, 2021

Elevated Errors

Resolved - From 13h52 to 14h45 and from 14h52 to 15h01 UTC some customers would receive an error due to our CDN solution.
You can see more details here: https://io.vtex.com.br/incident-report/2021-04-27-Incident_27_Apr._2021_Elevated_errors_on_CDN.pdf
Apr 27, 12:42 GMT-03:00

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 27, 12:11 GMT-03:00

Identified - The issue has been identified and a fix is being implemented.
Apr 27, 11:20 GMT-03:00

Investigating - We are investigating increased error rates in our platform.
Apr 27, 11:08 GMT-03:00

Apr 26, 2021

No incidents reported.