VTEX Status

All Systems Operational

Checkout Operational

WebStore Operational

Administrative Environment Operational

Internal Modules Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 4, 2022

No incidents reported today.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

Extended delays on Promotions admin

Resolved - This incident has been resolved.
Nov 30, 18:32 GMT-03:00

Monitoring - We applied changes to mitigate the issue and we are monitoring to confirm that the system was re-established
Nov 30, 16:34 GMT-03:00

Investigating - We are investigating prolonged delays while using the Promotions admin service.
Nov 30, 15:34 GMT-03:00

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

High Latency experienced on VTEX IO Development Environment

Resolved - The incident has been resolved.
Nov 21, 15:51 GMT-03:00

Monitoring - We applied changes to mitigate the issue and we are monitoring to confirm that the system was re-established.
Nov 21, 15:27 GMT-03:00

Investigating - We identified high latency on VTEX IO developer platform and are acting to mitigate it. This has no impact on sales flow or the Administrative Environment
Nov 21, 15:15 GMT-03:00

Nov 20, 2022

Unexpected drop in sales for 11 minutes

Resolved - As of now we are focused on cleanup operations
Nov 20, 21:15 GMT-03:00

Monitoring - Issue is mitigated so far, updating status
Nov 20, 20:19 GMT-03:00

Identified - We noticed an unexpected partial drop in sales for 11 minutes, from 19:27 to 19:38 BRT. We estimate that this affected 15~20% of global sales. We identified a temporary failure in one of our systems that already got mitigated
Nov 20, 20:11 GMT-03:00

Investigating - We noticed an anomaly in our internal systems that may or may not affect sales. We are pre-emptivelly opening a status and are investigating it further
Nov 20, 19:52 GMT-03:00