VTEX Status

Feb 8, 2023

Errors and slowness in administrative environments

Resolved - We are working to avoid this issue in the future. The service is now operating normally.
Feb 8, 18:22 GMT-03:00

Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Feb 8, 17:57 GMT-03:00

Identified - We are now recovering from the increased error rates. We continue to work towards full recovery.
Feb 8, 17:45 GMT-03:00

Investigating - We are currently investigating an issue related to our admin web UI impacting some of our customers.
Feb 8, 16:59 GMT-03:00

Errors and slowness in administrative environments

Resolved - This incident has been resolved.
Feb 8, 12:08 GMT-03:00

Monitoring - We applied the changes to mitigate the problems found and can confirm the improvement of the environment's health metrics. We continue to monitor affected systems and if we detect any anomalies, we will update you in this status report
Feb 8, 11:24 GMT-03:00

Identified - The issue has been identified and a fix is being implemented.
Feb 8, 10:33 GMT-03:00

Investigating - We have identified that production environments hosting our admin dashboards are experiencing slowdowns and intermittent errors. We have already identified the cause and are taking action to resolve it as soon as possible.
Feb 8, 10:07 GMT-03:00

Feb 7, 2023

Errors and slowness in administrative environments

Resolved - This incident has been resolved.
Feb 7, 18:25 GMT-03:00

Update - We are continuing to monitor for any further issues.
Feb 7, 18:17 GMT-03:00

Monitoring - We applied the changes to mitigate the problems found and can confirm the improvement of the environment's health metrics. We continue to monitor affected systems and if we detect any anomalies, we will update you in this status report.
Feb 7, 18:15 GMT-03:00

Identified - We have identified that production environments hosting our admin dashboards are experiencing slowdowns and intermittent errors. We have already identified the cause and are taking action to resolve it as soon as possible.
Feb 7, 17:57 GMT-03:00

Feb 6, 2023

Outage on FastStore stores

Postmortem - Read details
Feb 7, 10:11 GMT-03:00

Resolved - At 3:30 PM (GMT), our team identified an issue in our FastStore WebOps, the underlying infrastructure of stores built on FastStore. This instability affected all FastStore applications. Our team mitigated the problem at 3:56 PM (GMT), and we had stores backing to normal right after the mitigation action.

Our sincere apologies for the disruption in our services today. We appreciate you bearing with us in the meantime. Once we finish a detailed public report, we will update this status with the link.
Feb 6, 14:27 GMT-03:00

Monitoring - The issue with FastStore WebOps is solved. All stores are fully operational. We are monitoring our systems to ensure that we fully resolved the issue.
Feb 6, 13:25 GMT-03:00

Identified - We identified the issue and promptly fixed it. Stores running on FastStore WebOps are back to normal. But, we are still experiencing partial disruption in loading assets from the FastStore application.
Feb 6, 13:09 GMT-03:00

Investigating - We’re currently investigating an outage in FastStore WebOps, and we’ll keep you posted as soon as we have more information. All other Storefronts(Portal CMS, VTEX IO Render) are fully operational.

Thanks for your patience, and we apologize for the disruption.
Feb 6, 12:56 GMT-03:00

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.