VTEX Status

All Systems Operational

Checkout Operational

WebStore Operational

Administrative Environment Operational

Internal Modules Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 23, 2023

No incidents reported today.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

Degraded performance in VTEX IO stores

Resolved - This incident has been resolved.

On September 21, 2023, from 21:32 to 22:13 UTC, some shoppers experienced delays and intermittent errors when navigating in a subset of VTEX IO stores.

There was no meaningful impact in the sales flow given observed retries. This happened during an unsuccessful upgrade of an internal component of our infrastructure. We apologize for the inconvenience this may have caused.
Sep 21, 22:38 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 22:19 UTC

Identified - The issue has been identified and a fix is being implemented.
Sep 21, 22:15 UTC

Investigating - We are investigating increased error rates in our Render Server in some VTEX IO stores. Some shoppers may experience delays and see intermittent error pages during navigation.
Sep 21, 22:00 UTC

Sep 20, 2023

No incidents reported.

Sep 19, 2023

Intermittent errors in admin pages

Resolved - On September 19, 2023, from 19:32 to 20:35 UTC, merchants observed intermittent errors in the VTEX Admin. Our monitoring systems indicate an average error rate of 1.4% during that period, compared to a much lower historical average. This happened during a scheduled upgrade of an internal component of our infrastructure.

There was no impact in the sales flow. The observable symptom would be a "Something went wrong" message when navigating in the admin, which would usually be solved by simply refreshing the page. We apologize for the inconvenience this may have caused.
Sep 19, 20:35 UTC

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.