VTEX Status

All Systems Operational

Checkout Operational

WebStore Operational

Administrative Environment Operational

Internal Modules Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 30, 2023

No incidents reported today.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

No incidents reported.

May 17, 2023

Connectivity issues in Chile, sales impact

Resolved - This incident has been resolved.
May 17, 18:06 GMT-03:00

Update - Stores should be operational. We are mostly monitoring the situation and looking for particular stores that may or may not have issues
May 17, 13:03 GMT-03:00

Update - We are moving a few additional domains that also operate in Chile but are not necessarily being served under a chilean domain (eg: some-site.cl)
May 17, 12:02 GMT-03:00

Monitoring - It seems we had an issue with one of our CDN providers. We switched traffic to be served by a different provider. We are now seeing stores in Chile recovering
May 17, 11:53 GMT-03:00

Investigating - We are currently investigating this issue.
May 17, 11:29 GMT-03:00

May 16, 2023

Disruption in sales for a set of stores that uses external pricing

Resolved - The incident was mitigated.
May 16, 12:18 GMT-03:00

Monitoring - Our external pricing engine system was in a degraded status and entered a death spiral due to traffic overload. We recovered this system and are now investigating why there was a degradation and overload in the first place
May 16, 11:55 GMT-03:00

Investigating - We are currently investigating this issue.
May 16, 11:44 GMT-03:00