Feb 7, 10:11 GMT-03:00
At 3:30 PM (GMT), our team identified an issue in our FastStore WebOps, the underlying infrastructure of stores built on FastStore. This instability affected all FastStore applications. Our team mitigated the problem at 3:56 PM (GMT), and we had stores backing to normal right after the mitigation action.
Our sincere apologies for the disruption in our services today. We appreciate you bearing with us in the meantime. Once we finish a detailed public report, we will update this status with the link.
Feb 6, 14:27 GMT-03:00
The issue with FastStore WebOps is solved. All stores are fully operational. We are monitoring our systems to ensure that we fully resolved the issue.
Feb 6, 13:25 GMT-03:00
We identified the issue and promptly fixed it. Stores running on FastStore WebOps are back to normal. But, we are still experiencing partial disruption in loading assets from the FastStore application.
Feb 6, 13:09 GMT-03:00
We’re currently investigating an outage in FastStore WebOps, and we’ll keep you posted as soon as we have more information. All other Storefronts(Portal CMS, VTEX IO Render) are fully operational.
Thanks for your patience, and we apologize for the disruption.
Feb 6, 12:56 GMT-03:00