Between 10:43 AM and 11:08 AM UTC-3 (BRT), we experienced elevated error rates in our platform. The service is now operating normally.
Jul 2, 12:25 GMT-03:00
Our infrastructure provider has implemented a fix for this issue and we are currently monitoring the results.
Jul 2, 11:08 GMT-03:00
This problem is affecting customers from Brazil, Argentina and Colombia.
Edit: we've detected that this problem affected all stores around the world.
Jul 2, 10:58 GMT-03:00
We've identified the cause of the problem affecting our platform to be one of our infrastructure providers, we are working closely with them towards a full resolution.
In the meantime, our engineering team is working on countermeasures to mitigate the problem.
Jul 2, 10:55 GMT-03:00
We are investigating increased error rates in our platform.
Jul 2, 10:43 GMT-03:00