Resolved - Between 08:12 AM and 08:21 AM UTC-3 (BRT), We received an anomalous traffic in one of our services, triggering its rate limit while scaling up. That led to problems when completing purchases. We are working to avoid this issue in the future. The service is now operating normally. For further details please refer to our incident report at https://io.vtex.com.br/incident-report/2020-10-29-Incident_29_Oct._2020_+Crawlers_latency_spike.pdf
Oct 29, 09:30 GMT-03:00

Resolved - Between 11:01 AM and 11:06 AM UTC-3 (BRT), we deployed an application version with issues that led to problems while completing purchases. We immediately rolled it back and normal operations were gradually reestablished. We are working to avoid this issue in the future. The service is now operating normally.
Oct 22, 11:53 GMT-03:00