Public Incident Report

Summary

On February 27, 2025, between 18:46 and 19:22 UTC, a technical disruption impacted VTEX’s checkout services, causing intermittent errors when shoppers added items to carts or finalized payments. Affected users may have experienced delays, timeouts during payment authorization, or temporary failures in order status updates. The issue was fully resolved by 19:22 UTC. For further details, refer to the full report above