No components marked as affected
Write-up published
Resolved
Most stores using the new Pricing module (Pricing v2) were intermittently unable to update or fetch prices from the Pricing v2 module.Some these stores had problems with temporarily unavailable items.Accounts using Pricing V1 were not affected by this problem
A migration process for a large account a few hours before the incident silently exhausted most of the resources of one of our storage units.Our alarming mechanisms failed to detect any problem, and only hours later started affecting other accounts.
Once the problem was detected in our storage unit, we have replaced it promptly, and that immediately improved the error rates.We will avoid any migration for large accounts until this process is reviewed and improve our monitoring mechanisms immediately.
Resolved
Between 17:45 PM and 20:12 AM/PM UTC-3 (Brasilia), we experienced elevated error rates in our platform. We will work to avoid this issues in the future. The service is now operating normally.
Monitoring
We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Identified
We are continuing to work towards full resolution of this issue. We continue to work on recovery.
Identified
We are continuing to work towards full resolution of this issue. We continue to work on recovery.
Identified
We have identified the root cause of the increased error rates. We are working to resolve this issue.
Identified
We are investigating increased error rates in our platform.