Increased delays for updating prices for products
Incident Report for VTEX
From 05h00 to 21h13 UTC, stores have experienced increased delays (of upwards of hours) when updating product prices via the admin panel or via upload of a price sheet. We have identified that the issue was related to a cache layer of our platform and we applied mitigation actions to fix the behavior. Stores are now operating normally and an incident report will follow in the next days.
Posted Mar 13, 2023 - 18:44 GMT-03:00
We are continuing to monitor for any further issues.
Posted Mar 13, 2023 - 18:14 GMT-03:00
We have cleaned the affected cache and products are appearing with the intended prices. We are monitoring our platform to ensure there are no cases left.
Posted Mar 13, 2023 - 18:13 GMT-03:00
Cleaning our cache proved to mitigate the issue, but it required us to be very cautious when applying changes in order to not disrupt the rest of the platform. Prices have been updated for most of the affected products, and we're speeding up the mitigation in order to restore the experience faster.
Posted Mar 13, 2023 - 18:08 GMT-03:00
We have identified an increase of delays to update product prices. We are working to clean our caches in order to update product prices to the newest data.
Posted Mar 13, 2023 - 16:27 GMT-03:00
This incident affected: WebStore and Internal Modules.