Unexpected drop in sales for 11 minutes
Incident Report for VTEX
As of now we are focused on cleanup operations
Posted Nov 20, 2022 - 21:15 GMT-03:00
Issue is mitigated so far, updating status
Posted Nov 20, 2022 - 20:19 GMT-03:00
We noticed an unexpected partial drop in sales for 11 minutes, from 19:27 to 19:38 BRT. We estimate that this affected 15~20% of global sales. We identified a temporary failure in one of our systems that already got mitigated
Posted Nov 20, 2022 - 20:11 GMT-03:00
We noticed an anomaly in our internal systems that may or may not affect sales. We are pre-emptivelly opening a status and are investigating it further
Posted Nov 20, 2022 - 19:52 GMT-03:00
This incident affected: Checkout and WebStore.