Connectivity issues in Chile, sales impact
Incident Report for VTEX
This incident has been resolved.
Posted May 17, 2023 - 21:06 UTC
Stores should be operational. We are mostly monitoring the situation and looking for particular stores that may or may not have issues
Posted May 17, 2023 - 16:03 UTC
We are moving a few additional domains that also operate in Chile but are not necessarily being served under a chilean domain (eg:
Posted May 17, 2023 - 15:02 UTC
It seems we had an issue with one of our CDN providers. We switched traffic to be served by a different provider. We are now seeing stores in Chile recovering
Posted May 17, 2023 - 14:53 UTC
We are currently investigating this issue.
Posted May 17, 2023 - 14:29 UTC
This incident affected: Checkout and WebStore.