Connectivity issues in Chile, sales impact
Resolved

This incident has been resolved.

Wed, May 17, 2023, 09:06 PM
(2 years ago)
·
Affected components

No components marked as affected

Updates

Resolved

This incident has been resolved.

Wed, May 17, 2023, 09:06 PM

Monitoring

Stores should be operational. We are mostly monitoring the situation and looking for particular stores that may or may not have issues

Wed, May 17, 2023, 04:03 PM(5 hours earlier)

Monitoring

We are moving a few additional domains that also operate in Chile but are not necessarily being served under a chilean domain (eg: some-site.cl)

Wed, May 17, 2023, 03:02 PM(1 hour earlier)

Monitoring

It seems we had an issue with one of our CDN providers. We switched traffic to be served by a different provider. We are now seeing stores in Chile recovering

Wed, May 17, 2023, 02:53 PM

Investigating

We are currently investigating this issue.

Wed, May 17, 2023, 02:29 PM(23 minutes earlier)