Degraded Admin Environment
Incident Report for VTEX
We have identified the cause for the overload and will continue to investigate aside to define follow up actions.

User experience should be nominal since 15:12 UTC
Posted Mar 22, 2023 - 13:07 GMT-03:00
We believe user experience is back to nominal. We continue to further investigate into what caused the overload.
Posted Mar 22, 2023 - 12:33 GMT-03:00
One of our internal apps was overwhelmed with traffic and needed to scaled further above its limits. We expect latency and error rates to now be nominal and the user experience to not be degraded anymore. We will further investigate in detail why this app was overwhelmed
Posted Mar 22, 2023 - 12:20 GMT-03:00
We are currently investigating an issue in our admin environment. User experience on the admin environment will be degraded, users may notice slowness or timeout errors
Posted Mar 22, 2023 - 11:57 GMT-03:00
This incident affected: Administrative Environment.