Disruption in sales for a set of stores that uses external pricing
Incident Report for VTEX
The incident was mitigated.
Posted May 16, 2023 - 15:18 UTC
Our external pricing engine system was in a degraded status and entered a death spiral due to traffic overload. We recovered this system and are now investigating why there was a degradation and overload in the first place
Posted May 16, 2023 - 14:55 UTC
We are currently investigating this issue.
Posted May 16, 2023 - 14:44 UTC
This incident affected: Checkout and WebStore.