Disruption in sales for a set of stores that uses external pricing

Incident Report for VTEX

Resolved

The incident was mitigated.

Posted May 16, 2023 - 15:18 UTC

Monitoring

Our external pricing engine system was in a degraded status and entered a death spiral due to traffic overload. We recovered this system and are now investigating why there was a degradation and overload in the first place

Posted May 16, 2023 - 14:55 UTC

Investigating

We are currently investigating this issue.

Posted May 16, 2023 - 14:44 UTC

This incident affected: Checkout and WebStore.