Extended Delays in Orders Processing

Incident Report for VTEX

Resolved

Between 05:03 PM and 20:47 PM UTC-3 (BRT), we experienced delays in orders processing. We are working to avoid this issue in the future. The service is now operating normally.
You can read the incident report here: https://io.vtex.com.br/incident-report/2022-09-19_Extended_Delays_In_Orders_Processing.pdf

Posted Sep 20, 2022 - 00:13 UTC

Monitoring

We can confirm an improvement on the extended delays in our platform. We are monitoring the result of our actions

Posted Sep 19, 2022 - 23:54 UTC

Identified

We are now recovering from extended delays in orders processing. We continue to work towards full recovery.

Posted Sep 19, 2022 - 23:30 UTC

Investigating

We are investigating extended delays in orders processing for some accounts.

Posted Sep 19, 2022 - 23:30 UTC

This incident affected: WebStore, Administrative Environment, and Internal Modules.