Degraded user experience for shoppers
Resolved

Shopper user experience is back to normal.

We noticed instabilities related to our checkout and store navigation flows. Users would either receive errors or notice higher latency. This occurred between 13:00 UTC and 13:53 UTC

Currently both shopper navigation and checkout flows are fully functional. Merchant flows through both admin and APIs were not impacted during this incident.

Fri, Jun 30, 2023, 02:33 PM
(1 year ago)
·
Affected components

No components marked as affected

Updates

Resolved

Shopper user experience is back to normal.

We noticed instabilities related to our checkout and store navigation flows. Users would either receive errors or notice higher latency. This occurred between 13:00 UTC and 13:53 UTC

Currently both shopper navigation and checkout flows are fully functional. Merchant flows through both admin and APIs were not impacted during this incident.

Fri, Jun 30, 2023, 02:33 PM

Monitoring

A fix has been implemented and we are monitoring the results.

Fri, Jun 30, 2023, 02:02 PM(30 minutes earlier)

Identified

The issue has been identified and a fix is being implemented.

Fri, Jun 30, 2023, 02:01 PM

Investigating

We are currently investigating this issue.

Fri, Jun 30, 2023, 01:48 PM(13 minutes earlier)