Degraded performance

Incident Report for VTEX

Resolved

Between 12:00 PM and 03:01 PM UTC, we experienced degraded performance in our main API Router service, it increased the response time of our platform services which impacted partially the sales flow.
We are working to avoid this issue in the future. The service is now operating normally.

You can read further details here: https://io.vtex.com.br/incident-report/Incident%20Oct.%2022%2C%202022_%20Router%20API%20degraded.pdf

Posted Oct 22, 2022 - 13:28 GMT-03:00

Monitoring

We can confirm an improvement in the degraded performance in our platform. We are monitoring the result of our actions.

Posted Oct 22, 2022 - 12:02 GMT-03:00

Investigating

We are investigating a degraded performance in our API Router, It impacts the usage of some resources of our platform.

Posted Oct 22, 2022 - 11:12 GMT-03:00

This incident affected: Checkout, WebStore, Administrative Environment, and Internal Modules.