Resolved
Affected components
No components marked as affected
Updates
Write-up published
Resolved
This incident has been resolved. We will provide more information about what caused this issue shortly.
<strong>Update (18:30 UTC)</strong>
We have seen unintended side-effects in orders placed up until 18:30 UTC. These have ceased and all orders have been reprocessed. Our incident report, to be published in the next hours, will provide a detailed timeline of the issue, symptoms and mitigation actions.
Wed, Aug 30, 2023, 06:30 PM(5 hours earlier)
Identified
We identified elevated errors started at 15:11 UTC and ceased at 15:35 UTC.
Our team is currently performing multiple lines of investigation to understand what caused this issue, but sales flow is no longer affected.
Wed, Aug 30, 2023, 03:48 PM(2 hours earlier)
Investigating
Our metrics are going back to normal. We continue investigating the issue.
Wed, Aug 30, 2023, 03:40 PM
Investigating
We are investigating increased error rates in our platform.
Wed, Aug 30, 2023, 03:30 PM(10 minutes earlier)