Between 16:20 and 16:36 UTC-3 (BRT), we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.

https://io.vtex.com.br/incident-report/2021-11-30-Incident_Shipping_Rates_Outage.pdf

We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.

We have identified the root cause of the increased error rates. We are working to resolve this issue.

We are investigating increased error rates in our platform.