Between 16:20 and 16:36 UTC-3 (BRT), we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.
https://io.vtex.com.br/incident-report/2021-11-30-Incident_Shipping_Rates_Outage.pdf
No components marked as affected
Resolved
Between 16:20 and 16:36 UTC-3 (BRT), we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.
https://io.vtex.com.br/incident-report/2021-11-30-Incident_Shipping_Rates_Outage.pdf
Monitoring
We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Identified
We have identified the root cause of the increased error rates. We are working to resolve this issue.
Investigating
We are investigating increased error rates in our platform.
