Between 7:39 AM PST and 11:15 AM PST, we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally. For more information: https://io.vtex.com.br/incident-report/Incident+Dec+07%2C+2021_+Region+wide+unavailability+impacting+sales.pdf
No components marked as affected
Resolved
Between 7:39 AM PST and 11:15 AM PST, we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally. For more information: https://io.vtex.com.br/incident-report/Incident+Dec+07%2C+2021_+Region+wide+unavailability+impacting+sales.pdf
Monitoring
We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Identified
We are now recovering from the increased error rates. We continue to work towards full recovery.
Identified
We are now recovering from the increased error rates. We continue to work towards full recovery.
Identified
We have identified the root cause of the increased error rates. We are working to resolve this issue.
Investigating
We are investigating increased error rates in our platform.
