Elevated Errors on Checkout
Resolved

Between 17:37 AM/PM and 18:04 AM/PM UTC, we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.For more information: https://vtex-io-us.s3.amazonaws.com/incident-report/09_04_2022+-+Catalog+Outage.pdf

Sat, Apr 9, 2022, 06:19 PM
(3 years ago)
·
Affected components

No components marked as affected

Updates

Resolved

Between 17:37 AM/PM and 18:04 AM/PM UTC, we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.For more information: https://vtex-io-us.s3.amazonaws.com/incident-report/09_04_2022+-+Catalog+Outage.pdf

Sat, Apr 9, 2022, 06:19 PM

Monitoring

We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.

Sat, Apr 9, 2022, 06:07 PM(11 minutes earlier)

Identified

We have identified the root cause of the increased error rates. We are working to resolve this issue.

Sat, Apr 9, 2022, 06:01 PM

Investigating

We are investigating increased error rates in our platform.

Sat, Apr 9, 2022, 05:50 PM(10 minutes earlier)