High error rate on VTEX IO

Incident Report for VTEX

Resolved

Between 22:46 and 00:53 UTC, customers that tried to use VTEX IO stores would
sometimes receive “Broken Circuit exceptions”. You can read the incident report here: https://io.vtex.com.br/incident-report/2022-03-15-Incident_Mar._15%2C_2022_Degraded_IO_cluster.pdf

Posted Mar 15, 2022 - 22:17 GMT-03:00

Monitoring

Some VTEX IO stores are returning or rendering errors when accessed. We have applied mitigation actions and are seeing errors decrease.

Posted Mar 15, 2022 - 21:57 GMT-03:00

This incident affected: WebStore.