At 08:41 UTC, we observed instabilities in the Rates and Benefits module, resulting in partial order degradation. This led to errors and increased latency during the checkout process for users.
The response team identified the issue by 08:54 UTC and implemented mitigation actions for the Rates and Benefits module.
By 09:11 UTC, the effectiveness of these actions was confirmed, and order processing had fully recovered by 09:16 UTC. Subsequently, we kept monitoring our systems to ensure stability.
At 09:31 UTC, our comprehensive recovery efforts were verified without impacting shopper checkout and navigation flows or merchant operations (admin and APIs).
We remain committed to averting the recurrence of similar incidents in the future