Between 16:55 and 17:01 UTC, we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally. You can read the incident report here: https://io.vtex.com.br/incident-report/Incident+Nov.+30%2C+2021_+Outage+in+our+Authentication+Service.pdf

We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.

We are now recovering from the increased error rates. We continue to work towards full recovery.

We are continuing to investigate increased error rates in some parts of our platform.