Errors and slowness in administrative environments

Incident Report for VTEX

Resolved

We are working to avoid this issue in the future. The service is now operating normally.

Posted Feb 08, 2023 - 18:22 GMT-03:00

Monitoring

We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.

Posted Feb 08, 2023 - 17:57 GMT-03:00

Identified

We are now recovering from the increased error rates. We continue to work towards full recovery.

Posted Feb 08, 2023 - 17:45 GMT-03:00

Investigating

We are currently investigating an issue related to our admin web UI impacting some of our customers.

Posted Feb 08, 2023 - 16:59 GMT-03:00

This incident affected: Administrative Environment.