Elevated Errors

Incident Report for VTEX

Resolved

The Incident is solved and we are working to avoid this issue in the future. The service is now operating normally.

You can read more about this incident here:
https://io.vtex.com.br/incident-report/2022-07-01-Incident-Degraded%20cluster%20on%20VTEX%20IO%20impacting%20sessions.pdf

Posted Jul 01, 2022 - 17:53 GMT-03:00

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 01, 2022 - 16:43 GMT-03:00

Update

We are facing some issues in VTEX IO and we are already working on establishing the service.

Posted Jul 01, 2022 - 16:01 GMT-03:00

Identified

We have identified the root cause of the increased error rates. We are working to resolve this issue.

Posted Jul 01, 2022 - 15:41 GMT-03:00

This incident affected: Internal Modules.