Extended Delays

Incident Report for VTEX

Resolved

Between 09:46 AM and 11:48 AM UTC-3 (BRT), we experienced delays in orders indexing. We are working to avoid this issue in the future. The service is now operating normally.
For more information:
https://io.vtex.com.br/incident-report/2021-07-28-Incident_28_Jul_2021_Orders_Listing_Partial_Degradation.pdf

Posted Jul 28, 2021 - 11:56 GMT-03:00

Monitoring

We can confirm an improvement on the extended delays in our platform. We are monitoring the result of our actions.

Posted Jul 28, 2021 - 11:45 GMT-03:00

Identified

We are now recovering from extended delays in orders indexing. We continue to work towards full recovery.

Posted Jul 28, 2021 - 11:32 GMT-03:00

Investigating

We are investigating extended delays in orders indexing for some accounts.

Posted Jul 28, 2021 - 10:51 GMT-03:00

This incident affected: Administrative Environment.