Elevated denial rates in PagarMeV3 payment connector
Resolved

PagarMeV3 connectors presented elevated transaction denial rates between 17:00 and 18:15 UTC, but since then denial rates are within their historical trend. We are in contact with PagarMe to get more information about what happened.

There was no inconsistent or incorrect behavior from our platform during that period, and transactions from all other payment connectors continued working normally.

Thu, Aug 31, 2023, 06:15 PM
(1 year ago)
·
Affected components

No components marked as affected

Updates

Resolved

PagarMeV3 connectors presented elevated transaction denial rates between 17:00 and 18:15 UTC, but since then denial rates are within their historical trend. We are in contact with PagarMe to get more information about what happened.

There was no inconsistent or incorrect behavior from our platform during that period, and transactions from all other payment connectors continued working normally.

Thu, Aug 31, 2023, 06:15 PM