Elevated Errors in our seller management system
Incident Report for VTEX
Resolved
This incident has been resolved. For more information: https://io.vtex.com.br/incident-report/2022-03-31_seller-service-partial-outage-ERRATA.pdf
Posted Mar 31, 2022 - 14:44 GMT-03:00
Update
We are continuing to monitor for any further issues.
Posted Mar 31, 2022 - 14:44 GMT-03:00
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 31, 2022 - 13:53 GMT-03:00
Update
We are continuing to work on a fix for this issue.
Posted Mar 31, 2022 - 12:44 GMT-03:00
Identified
We have identified the root cause of the increased error rates in our seller management system. We are working to resolve this issue.
Posted Mar 31, 2022 - 11:41 GMT-03:00
Update
We are continuing to investigate increased error rates in some parts of our platform.
Posted Mar 31, 2022 - 11:00 GMT-03:00
Investigating
We are investigating increased error rates in our platform.
Posted Mar 31, 2022 - 10:29 GMT-03:00
This incident affected: Internal Modules.
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