Affected components
No components marked as affected
Updates
Resolved
This incident has been resolved. For more information: https://io.vtex.com.br/incident-report/2022-03-31_seller-service-partial-outage-ERRATA.pdf
Thu, Mar 31, 2022, 05:44 PM
Monitoring
We are continuing to monitor for any further issues.
Thu, Mar 31, 2022, 05:44 PM
Monitoring
A fix has been implemented and we are monitoring the results.
Thu, Mar 31, 2022, 04:53 PM(50 minutes earlier)
Identified
We are continuing to work on a fix for this issue.
Thu, Mar 31, 2022, 03:44 PM(1 hour earlier)
Identified
We have identified the root cause of the increased error rates in our seller management system. We are working to resolve this issue.
Thu, Mar 31, 2022, 02:41 PM(1 hour earlier)
Investigating
We are continuing to investigate increased error rates in some parts of our platform.
Thu, Mar 31, 2022, 02:00 PM(41 minutes earlier)
Investigating
We are investigating increased error rates in our platform.
Thu, Mar 31, 2022, 01:29 PM(30 minutes earlier)