Extended delays with WebStore service
Incident Report for VTEX
Between 17:22 PM and 17:28 PM UTC-3 (BRT), we experienced increased error rates in our WebStore service, responsible for rendering your store's pages.

Our cache layer was automatically activated, and errors may have occurred for just a small percentage of pages. The only possibly affected pages were the ones in which the cache is not applicable or those that still have no cached data.

The identified errors don't affect the checkout pages nor the order flow.

We are working to avoid this issue in the future. The service is now operating normally.
Posted Oct 02, 2019 - 17:29 GMT-03:00