Increase in error rates in VTEX IO

Incident Report for VTEX

Resolved

Clusters are stable since the issue was mitigated. We are confident this incident is over

Posted Aug 16, 2022 - 17:10 UTC

Monitoring

We identified the problem and did cluster changes involving moving traffic and cluster scaling. Error rates dropped to nominal levels

Posted Aug 16, 2022 - 16:27 UTC

Investigating

There is an increase in error rates across VTEX IO, roughly to 6% error rate as we stand

Posted Aug 16, 2022 - 16:08 UTC

This incident affected: WebStore.