Between 06:10 PM and 07:34 PM UTC-3 (BRT), we experienced elevated error rates in our platform. The service is now operating normally. We are working to avoid this issue in the future and will add more informations about it soon. For more information: https://io.vtex.com.br/incident-report/14-10-payment-gateway-increased-errors.pdf

We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.

We are now recovering from the increased error rates. We continue to work towards full recovery.

We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.

We have identified the root cause of the increased error rates. We are working to resolve this issue.

We are investigating increased error rates in our platform it has been affecting the payments process.