This incident has been resolved.

Mercado Pago connectors presented elevated error rates between 20:12 and 00:05 UTC, but since then authorization rates are within their historical trend.

We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of the actions performed by the Mercado Pago team.

The Mercado Pago team seems to have identified the issue. We observe an improvement in authorization rates starting at 23:04 UTC.

We have received reports of similar errors in all Mercado Pago connectors (MercadoPagoV1, MercadoPagoV2), although our logs indicate impact in MercadoPagoV2 is intermittent

We are in contact with Mercado Pago to solve this issue with their connector. Transactions affected by this incident are identifiable by the following transaction log:

<pre>Response from MercadoPagoV1: &lt;html&gt;

&lt;head&gt;&lt;title&gt;403 Forbidden&lt;/title&gt;&lt;/head&gt;

&lt;body&gt; &lt;center&gt;

&lt;h1&gt;403 Forbidden&lt;/h1&gt;

This indicates that requests made by VTEX are not being authorized by Mercado Pago. According to our logs, this behavior started at 20:12 UTC.