From 00h12 to 01h39 UTC, a subset of customers that tried to browse stores that use Intelligent Search would see no products on any category or search pages.You can see more details here: https://io.vtex.com.br/incident-report/2021-04-30-Incident_30_Apr._2021_Elevated_Errors_on_Intelligent_Search.pdf
No components marked as affected
Resolved
From 00h12 to 01h39 UTC, a subset of customers that tried to browse stores that use Intelligent Search would see no products on any category or search pages.You can see more details here: https://io.vtex.com.br/incident-report/2021-04-30-Incident_30_Apr._2021_Elevated_Errors_on_Intelligent_Search.pdf
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
We have identified the root cause of the increased error rates. We are working to resolve this issue.
