Admin panel of promotions' degraded service

Incident Report for VTEX

Resolved

The incident has been resolved. All stores are able to access and configure new promotions.

Posted May 09, 2022 - 18:19 UTC

Monitoring

A fix has been deployed and we're monitoring the results. This incident did not impact sales of the affected stores.

Posted May 09, 2022 - 17:52 UTC

Identified

Some accounts are not being able to configure promotions in the administration panel. We have identified the problem and are working on a fix.

Posted May 09, 2022 - 17:27 UTC

This incident affected: Administrative Environment and Internal Modules.