Elevated Errors in our logistics service
Resolved

Between 00:02 AM and 00:16 AM UTC-3 (BRT), we experienced elevated error rates in our logistic service, during the period customers that try to place orders in the platform might be receive errors.The service is now operating normally.We are working to avoid this issue in the future.For more datails please read the report: https://io.vtex.com.br/incident-report/2021-11-12_Public_Incident_Report_Logistics_Outage.pdf

Fri, Nov 12, 2021, 03:44 AM
(3 years ago)
·
Affected components

No components marked as affected

Updates

Resolved

Between 00:02 AM and 00:16 AM UTC-3 (BRT), we experienced elevated error rates in our logistic service, during the period customers that try to place orders in the platform might be receive errors.The service is now operating normally.We are working to avoid this issue in the future.For more datails please read the report: https://io.vtex.com.br/incident-report/2021-11-12_Public_Incident_Report_Logistics_Outage.pdf

Fri, Nov 12, 2021, 03:44 AM

Monitoring

We are continuing to monitor for any further issues.

Fri, Nov 12, 2021, 03:24 AM(19 minutes earlier)

Monitoring

We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.

Fri, Nov 12, 2021, 03:24 AM

Investigating

We are continuing to investigate this issue.

Fri, Nov 12, 2021, 03:23 AM

Investigating

We are continuing to investigate this issue.

Fri, Nov 12, 2021, 03:23 AM

Investigating

We are continuing to investigate this issue.

Fri, Nov 12, 2021, 03:22 AM

Investigating

We are continuing to investigate this issue.

Fri, Nov 12, 2021, 03:22 AM

Investigating

We are currently investigating this issue.

Fri, Nov 12, 2021, 03:16 AM