Elevated Errors

Incident Report for VTEX

Resolved

Between 11:12 AM and 11:25 AM/ UTC-3 (BRT), we experienced elevated error rates in our platform due to unusual machine movement in our autoscaled infrastructure. The service is now operating normally.
You can read the incident report here: https://io.vtex.com.br/incident-report/2022-02-28+-+Abnormal+movements+within+our+auto-scaling+infrastructure.pdf

Posted Feb 28, 2022 - 11:41 GMT-03:00

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 28, 2022 - 11:29 GMT-03:00

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 28, 2022 - 11:27 GMT-03:00

Investigating

We are investigating increased error rates in our platform.

Posted Feb 28, 2022 - 11:24 GMT-03:00

This incident affected: Checkout.