Delayed Indexing in Order Fulfilment

Incident Report for VTEX

Resolved

Issue was resolved. Orders indexing should be nominal now. Previous orders got correctly indexed as well

Posted Nov 03, 2022 - 14:53 GMT-03:00

Update

This incident is not impacting the sales flow, but orders will indeed take longer to be available for the store merchants to operate on them

Posted Nov 03, 2022 - 14:44 GMT-03:00

Identified

We are actively investigating and have identified the offending issue

Posted Nov 03, 2022 - 14:43 GMT-03:00

Investigating

There is a high latency in the current order fulfilment flow. New orders are being indexed slower than normal

Posted Nov 03, 2022 - 14:42 GMT-03:00

This incident affected: Administrative Environment.