Elevated Errors
Incident Report for VTEX
Between 15:11 and 18:29 UTC, we experienced elevated error rates in our checkout service. The issue was caused by a faulty third party script. The service is now operating normally.
Posted Feb 14, 2022 - 15:32 GMT-03:00
We have identified the root cause of the increased error rates. We are working to resolve this issue.
Posted Feb 14, 2022 - 15:13 GMT-03:00
We identified an anomalous behavior with the checkout service that is impacting the purchase flow on some sessions. We are currently working to fix the issue.
Posted Feb 14, 2022 - 14:40 GMT-03:00