Elevated errors with IO stores navigation
Incident Report for VTEX
The team has confirmed that the mitigation action has consistently returned the affected cluster back to normal. Our sincere apologies for the disruption in our services today. We appreciate you bearing with us in the meantime. We'll provide further information shortly.
Posted Aug 17, 2023 - 09:58 UTC
Our team has mitigated an issue with our unhealthy cluster that was causing page load errors to our customers. Our monitoring indicates the error rate has normalized and we'll keep observing for follow up issues.
Posted Aug 17, 2023 - 09:48 UTC
The team has identified an unhealthy cluster and is attempting to mitigate the issue.
Posted Aug 17, 2023 - 09:24 UTC
We are investigating an increased error rate in our IO platform. We'll add updates here as the investigation evolves.
Posted Aug 17, 2023 - 09:19 UTC
This incident affected: WebStore.