Elevated error rates in Store Framework stores
Resolved

On August 28 2023, from 20:02 to 21:03 UTC, we experienced elevated error rates in Store Framework stores. We are working to avoid this issue in the future. The service is now operating normally.

We apologize for any inconvenience this may have caused. We'll provide further information shortly.

Mon, Aug 28, 2023, 09:30 PM
(1 year ago)
·
Affected components

No components marked as affected

Updates

Resolved

On August 28 2023, from 20:02 to 21:03 UTC, we experienced elevated error rates in Store Framework stores. We are working to avoid this issue in the future. The service is now operating normally.

We apologize for any inconvenience this may have caused. We'll provide further information shortly.

Mon, Aug 28, 2023, 09:30 PM

Monitoring

A fix has been implemented and normal platform behavior has been reestablished. We are monitoring the results.

Mon, Aug 28, 2023, 09:07 PM(22 minutes earlier)

Identified

We are now recovering from the increased error rates. We continue to work towards full recovery.

Mon, Aug 28, 2023, 08:58 PM

Identified

The issue has been identified and a fix is being implemented.

Mon, Aug 28, 2023, 08:54 PM

Investigating

We are continuing to investigate this issue. Our logs indicate this issue started at 20:10 UTC. Our team is fully focused on reestablishing normal platform behavior.

Mon, Aug 28, 2023, 08:50 PM

Investigating

We are investigating increased error rates in our platform.

Mon, Aug 28, 2023, 08:21 PM(29 minutes earlier)