Between 5:36 PM and 6:47 PM UTC, we experienced delays when using some resources of our platform. We are working to avoid this issue in the future. The service is now operating normally.
You can read the incident report here: https://io.vtex.com.br/incident-report/Incident-02-July-2021-payment-gateway-increased-errors.pdf
No components marked as affected
Resolved
Between 5:36 PM and 6:47 PM UTC, we experienced delays when using some resources of our platform. We are working to avoid this issue in the future. The service is now operating normally.
You can read the incident report here: https://io.vtex.com.br/incident-report/Incident-02-July-2021-payment-gateway-increased-errors.pdf
Monitoring
We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Identified
We are continuing to work on a fix for this issue.
Identified
We have identified the root cause of the increased error rates. We are working to resolve this issue.
Investigating
We are continuing to investigate this issue.
Investigating
We are investigating increased error rates in our platform.
