Between 5:36 PM and 6:47 PM UTC, we experienced delays when using some resources of our platform. We are working to avoid this issue in the future. The service is now operating normally.

You can read the incident report here: https://io.vtex.com.br/incident-report/Incident-02-July-2021-payment-gateway-increased-errors.pdf

We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.

We are continuing to work on a fix for this issue.

We have identified the root cause of the increased error rates. We are working to resolve this issue.

We are continuing to investigate this issue.

We are investigating increased error rates in our platform.