Elevated Errors

Incident Report for VTEX

Resolved

Between 7:51 PM and 8:22 PM UTC, we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.

You can read more about this incident here: https://io.vtex.com.br/incident-report/2022-05-06-Incident_06_May_2022_Promotions_database_increased_errors.pdf

Posted May 06, 2022 - 18:28 GMT-03:00

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 06, 2022 - 17:46 GMT-03:00

Identified

The issue has been identified and a fix is being implemented.

Posted May 06, 2022 - 17:24 GMT-03:00

Investigating

We are investigating increased error rates in our platform.

Posted May 06, 2022 - 17:02 GMT-03:00

This incident affected: Checkout.