Elevated 5xx Error Rate in Navigation flow
Incident Report for VTEX
Posted Aug 30, 2023 - 12:20 UTC

We have been actively monitoring our services in the last hour and we are operating normally for this period. We will work during the day to apply changes that will prevent the issue from happening again.
Posted Aug 24, 2023 - 13:35 UTC
We continue to monitor our platform. We aren't seeing issues related to this incident.
Posted Aug 24, 2023 - 12:59 UTC
We can confirm the full recovery of our navigation flow, and the platform has been operating normally for 30 minutes now. We are monitoring the results of our actions and reviewing internal metrics to see if we have any isolated impacts.
Posted Aug 24, 2023 - 12:24 UTC
We continue to work on the issue. We already recovered most of our storefront platform. We are still moving the remaining traffic to recover fully. We expected to complete this process within 15 minutes.
Posted Aug 24, 2023 - 11:48 UTC
We have an impact of ~10-13% in our navigation flow. This is a partial impact so far. We are avoiding making risky maneuvers to restore the 10% degraded and not have a bigger issue.

We continue to apply changes to mitigate the issue.
Posted Aug 24, 2023 - 10:18 UTC
We are fixing the issue in two replicas of our storefront. We are having a partial impact on our navigation flow, affecting the store performance of IO Storefronts. Shoppers are perceiving slowness or errors in the navigation flow.
Posted Aug 24, 2023 - 09:28 UTC
We are continuing to fix the issue.
Posted Aug 24, 2023 - 08:29 UTC
We applied patches in our platform, and customers will see fewer errors in the navigation flow. We are still making additional actions to recover fully.
Posted Aug 24, 2023 - 08:11 UTC
We are investigating an increase of 7% in 5xx error rates on our storefront platform.
Posted Aug 24, 2023 - 07:58 UTC
This incident affected: WebStore.