This incident has been resolved.
Summary
On Oct 20, 2026, some storefronts on VTEX IO experienced elevated errors and page-load failures, and some shoppers experienced errors navigating.
Our sales flow was minimal and indirect affected during this incident, impacting some accounts.
We apologize for any inconvenience this may have caused.
Resolved
This incident has been resolved.
Summary
On Oct 20, 2026, some storefronts on VTEX IO experienced elevated errors and page-load failures, and some shoppers experienced errors navigating.
Our sales flow was minimal and indirect affected during this incident, impacting some accounts.
We apologize for any inconvenience this may have caused.
Monitoring
We are back to normal levels.
Merchants should no longer be experiencing errors navigating on their storefronts.
Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Identified
We are almost returning to pre-incident levels.
Our incident response team estimates that gradual recovery will be observed within the next few minutes.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Identified
We have identified the cause of an issue affecting GraphQL queries on some storefronts, which caused page loading errors.
Most stores have already returned to normal, and the issue had no significant impact on sales. A small number of stores may still be experiencing the problem, and our team is working to fully resolve it.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Investigating
We are currently investigating an issue in a VTEX IO cluster.
Some merchants may be experiencing page loading errors on their storefronts.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
