This incident has been resolved. We will not provide further information in a public incident report.
Summary
On Sep 25, 2026, from 14:19 to 15:25 UTC, a small number of accounts experienced rendering errors and ProxyTimeout errors when accessing the VTEX Admin through myvtex environments.
This incident was triggered by an internal service update. We mitigated its impact by reverting the update, restoring the previous stable behavior.
Our sales flow was unaffected during this incident.
We apologize for any inconvenience this may have caused.
Resolved
This incident has been resolved. We will not provide further information in a public incident report.
Summary
On Sep 25, 2026, from 14:19 to 15:25 UTC, a small number of accounts experienced rendering errors and ProxyTimeout errors when accessing the VTEX Admin through myvtex environments.
This incident was triggered by an internal service update. We mitigated its impact by reverting the update, restoring the previous stable behavior.
Our sales flow was unaffected during this incident.
We apologize for any inconvenience this may have caused.
Monitoring
The fix for the instability in the VTEX Admin remains in place.
Users should not be experiencing rendering errors or ProxyTimeout errors when accessing the Admin.
Our incident response team continues monitoring to guarantee that normal platform behavior is fully reestablished.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Monitoring
The fix for the instability in the VTEX Admin has been implemented.
Users should no longer be experiencing rendering errors or ProxyTimeout errors when accessing the Admin.
Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Investigating
We are currently investigating an instability affecting the VTEX Admin.
Users may experience a rendering error when trying to access the Admin, receiving a ProxyTimeout error.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Investigating
We are currently investigating an issue affecting the VTEX Admin.
Users may experience a rendering error when trying to access the Admin, receiving a ProxyTimeout error.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
