This incident has been resolved. We will not provide further information in a public incident report.
Summary
On September 10th, 2026, from 13:00 UTC to 14:30 UTC, affected accounts experienced errors when performing operations in the campaign admin panel and accessing performance analytics.
The incident has been mitigated, and the platform is currently operational. However, customers may still experience some residual latency or occasional timeouts until the end of the day as the platform completes its recovery.
Our sales flow was not affected during this incident.
We apologize for any inconvenience this may have caused.
Resolved
This incident has been resolved. We will not provide further information in a public incident report.
Summary
On September 10th, 2026, from 13:00 UTC to 14:30 UTC, affected accounts experienced errors when performing operations in the campaign admin panel and accessing performance analytics.
The incident has been mitigated, and the platform is currently operational. However, customers may still experience some residual latency or occasional timeouts until the end of the day as the platform completes its recovery.
Our sales flow was not affected during this incident.
We apologize for any inconvenience this may have caused.
Identified
The issue affecting VTEX Ads has been mitigated, and customers can now access the campaign admin panel and create new campaigns and related configurations again.
Performance metrics are also becoming available, although some data may still appear incomplete while the remaining information is fully restored.
The platform is currently operational, but customers may still experience some latency or occasional timeouts during this recovery period.
Our incident response team continues to monitor the platform closely and is working to ensure that all data and platform behavior are fully restored.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Identified
We have identified the contributing factors to the issue in VTEX Ads.
Our incident response team is actively working on the fix and expects it to be implemented as soon as possible.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Investigating
We are currently investigating an increase in errors in VTEX Ads
Operations on the campaign admin panel and performance analytics were affected. Ads continue to be displayed normally.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
