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Checkout Service Degradation
Resolved·Degraded performance

This incident has been resolved.

Summary

Checkout services were fully normalized at 16:34 UTC and PDP store navigation (Legacy Portal) services were fully normalized at 16:43 UTC.

Sat, May 9, 2026, 05:05 PM
(1 month ago)
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Affected components
May 9, 2026, 04:16 PM
05:05 PM
Updates

Resolved

This incident has been resolved.

Summary

Checkout services were fully normalized at 16:34 UTC and PDP store navigation (Legacy Portal) services were fully normalized at 16:43 UTC.

Sat, May 9, 2026, 05:05 PM

Monitoring

We are monitoring checkout services after the adjustments have been applied.

At this time, sales may be partially affected, as well as PDP store navigation, only for customers accessing stores through the Legacy Portal.

We will send an additional update within the next 30 minutes or as soon as we have more information to share.

Sat, May 9, 2026, 04:49 PM(15 minutes earlier)

Investigating

We are investigating an issue affecting checkout availability.

Sales may be partially affected, and an issue is also impacting store navigation and session stability for users accessing stores via the Legacy Portal.

We will send an additional update within the next 30 minutes or as soon as we have more information to share.

Sat, May 9, 2026, 04:16 PM(32 minutes earlier)