This incident has been resolved. We will not provide further information in a public incident report.
Summary
On Feb 02, 2026, from 19:15 to 19:33 UTC, affected accounts encountered errors when attempting to place orders.
The incident was caused by a degradation in one of our internal infrastructure components. The platform stabilized shortly after, and no further impact was observed.
Our sales flow was affected during this incident, impacting most accounts for 19 minutes.
We apologize for any inconvenience this may have caused.
Resolved
This incident has been resolved. We will not provide further information in a public incident report.
Summary
On Feb 02, 2026, from 19:15 to 19:33 UTC, affected accounts encountered errors when attempting to place orders.
The incident was caused by a degradation in one of our internal infrastructure components. The platform stabilized shortly after, and no further impact was observed.
Our sales flow was affected during this incident, impacting most accounts for 19 minutes.
We apologize for any inconvenience this may have caused.
Monitoring
The fix for the issue in our Checkout has been implemented.
Affected Accounts should no longer be experiencing errors when trying to purchase orders.
Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Investigating
We are currently investigating an issue in our Checkout.
Affected Accounts may be experiencing errors when trying to purchase orders.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.