Write-up published
Read our write-up of this incident at https://vtex-incident-reports.s3.us-east-1.amazonaws.com/public/2026-01-29_Public-Incident-Report_4894.pdf
Resolved
This incident has been resolved. We will provide further information in a public incident report.
Summary
On Jan 29, 2026, from 19:55 to 20:21 UTC a subset of customers experienced checkout errors.
This incident was caused by an internal deployment issue that temporarily affected checkout service behavior. The situation was mitigated through manual intervention, restoring normal service levels.
Our sales flow was partially affected during this incident, impacting a subset of customers for 26 minutes.
We apologize for any inconvenience this may have caused.
Investigating
We are currently investigating an issue in our Checkout Module.
A subset of customers may be experiencing errors when trying to place orders.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
