This incident has been resolved. We will not provide further information in a public incident report.
Summary
On Oct 8, 2025, from 14:20 UTC to 16:50 UTC, all accounts experienced difficulties in viewing orders by the admin UI.
The issue was caused by an incorrect internal configuration. We mitigated its impact by rolling back the implemented configuration.
Our sales flow was unaffected during this incident.
We apologize for any inconvenience this may have caused.
Resolved
This incident has been resolved. We will not provide further information in a public incident report.
Summary
On Oct 8, 2025, from 14:20 UTC to 16:50 UTC, all accounts experienced difficulties in viewing orders by the admin UI.
The issue was caused by an incorrect internal configuration. We mitigated its impact by rolling back the implemented configuration.
Our sales flow was unaffected during this incident.
We apologize for any inconvenience this may have caused.
Monitoring
The fix for the issue in OMS has been implemented.
All accounts should no longer be experiencing difficulties in viewing orders by the admin UI.
Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Investigating
We are currently investigating an issue in OMS module.
All accounts may be experiencing difficulties in viewing orders by the admin UI.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.