VTEX ID database maintenance
Complete·Under maintenance
Wed, Oct 1, 2025, 03:00 AM
(1 week ago)
·
Affected components
Order Placement
Admin Operations
Updates

Complete

Maintenance has completed

Wed, Oct 1, 2025, 03:00 AM

In progress

Maintenance has started

Wed, Oct 1, 2025, 01:00 AM(1 hour earlier)

Scheduled

Scheduled for 10/01/2025 at 01:00 - 03:00 UTC

We will work on improvements to our platform that require controlled interruptions in VTEX ID.

As we upgrade our authentication module, some stores might experience brief periods (under 20 minutes) of slowness during the purchasing process. Furthermore, the process for new logins, new users, and session renewal (refresh token) will be compromised.

This is required to increase resilience and upgrade security. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners.

Fri, Sep 26, 2025, 10:33 PM(4 days earlier)