We will be performing scheduled infrastructure improvements to enhance the performance and reliability of our cache databases that support Payment services.

What we're doing:

We're upgrading our cache infrastructure to ensure continued optimal performance and reliability of our services. This proactive maintenance helps us maintain the high standards of service quality you expect from VTEX.

Expected impact:

Based on extensive testing, we anticipate minimal to no disruption to normal operations. However, as a precautionary measure, some stores may experience brief intermittent delays (under 15 minutes total) during the maintenance window. Our team has specifically scheduled this work during off-peak hours to minimize any potential impact.

Our commitment:

• Our specialized Cloud Storage team will be actively monitoring all systems throughout the window

• We've conducted thorough testing to ensure a smooth transition

• All changes follow our established best practices as outlined in our maintenance protocols

We appreciate your understanding as we continue to invest in infrastructure improvements that benefit all our merchants. Our team will be available throughout the maintenance window to address any concerns.