Summary
On Mar 12, 2025, from 09:13 to 12:03 UTC, most merchants were unable to login to their Admin and some shoppers experienced errors navigating or placing orders. This was triggered by a downstream dependency failure in the VTEX IO platform.
Our global sales flow was unaffected during this incident. Some accounts may have experienced sales below forecasted levels due to customized Checkout flows and payment connectors depending on VTEX IO infrastructure.