This incident has been resolved. We will provide further information in a public incident report.

Summary

On Dec 11, 2024, from 18:15 UTC to 18:31 UTC, shoppers experienced errors when trying to place orders.

This was caused by a misconfiguration that inappropriately deleted the machines from the internal infrastructure responsible for managing traffic, impacting our Payment module.

When our incident response team identified the issue, we manually recovered the deleted machines.

Our global sales flow was affected for 16 minutes during this incident.

We apologize for any inconvenience this may have caused.

The fix for the issue in our Payment System has been implemented.

Users should no longer be experiencing errors when placing orders.

Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.